SCOM Review

Provides us with valuable reports and insight into our infrastructure across the entire data center


What is our primary use case?

Our primary use case is to perform server monitoring in the Windows environment.

How has it helped my organization?

This solution has improved our organization from an insight point of view. We have gained valuable insight from a holistic level to inform us what's happening with infrastructure, across our data center, servers, and client environments as well. It also integrates into our service desk systems, so it is a vital part of the organization.

What is most valuable?

The reporting capabilities of this solution are amazing.

We also make use of APM, Application Performance Monitoring, and this gives us valuable insight into our application level, where we could experience problems.

The ability to integrate into Azure services, as well as the old OMS that now forms part of Azure Monitor, is a good feature that we might make use of.

What needs improvement?

On-prem network monitoring is something that could be improved drastically. In fact, it should have better end-to-end monitoring from the physical layer up to the software.

For how long have I used the solution?

Since 2005, when it was called MOM (Microsoft Operations Manager).

What do I think about the stability of the solution?

The stability of this solution is great.

What do I think about the scalability of the solution?

Obviously, monitoring more devices requires upgrading your SQL backing and adding new gateways.

I have worked with many monitoring solutions including CA Unicenter and SolarWinds, and the scalability of SCOM is really great. Especially compared to CA UIM, from a scalability point, Microsoft has done very well.

Given that SCOM 2019 is the last iteration of on-prem SCOM solutions, we are looking to expand into Azure with Azure monitor.

How are customer service and technical support?

The vendor support from Microsoft is fantastic. I've dealt with many consultants from Microsoft before and I would rate my experience a ten out of ten.

If you previously used a different solution, which one did you use and why did you switch?

I have worked with several products including CA Unicenter and SolarWinds, and we currently make use of more than one solution. From a network monitoring point of view, we have found that other solutions perform this task better than SCOM.

How was the initial setup?

The initial setup of SCOM is very easy. It is packaged in a great fashion and it is a very simple process. I have done it many times over the years, and the installation process has been made very, very easy.

There is some preliminary work that needs to be done in terms of an envisioning phase and technical design. After this, all of the hardware needs to be provisioned, the service accounts and the required access for these all need to be in place. Once we completed all of this, implementing the solution took us about two days.

Beyond the setup, we have a team of seven administrators that look after the monitoring role. In addition, we have between twenty and thirty operators. There is a command center that looks at that part of the business, which purely consumes the SCOM control. We provide the monitoring service for them and they've got the operators.

What about the implementation team?

I handled the design and implementation of this solution for the company.

Which other solutions did I evaluate?

We have always had SCOM, and it is one of our preferred Windows monitoring solutions. However, from a network point of view, we are making use of other products.

What other advice do I have?

I really know this product quite well, and I would highly recommend it. It is highly customizable and the automation is great. It takes a lot of the headache out of managing your data centers and software in other places. It's a fantastic product.

If the network monitoring were improved then this product would be a ten out of ten.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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