SCOM Review

As our main monitoring system, the reporting and analytics are helpful

What is our primary use case?

This is the main monitoring system for our company. We use it for monitoring, reporting, and analytics.

What is most valuable?

The most valuable features for us are the monitoring, the health explorer, and the console.

What needs improvement?

The console feature is very poor, and it would be very good for us if this were improved. The application monitoring feature is also poor.

I would also like to see better training materials. What we currently have is very light.

The ability to connect to cloud-based solutions would be very good.

For how long have I used the solution?

Fifteen years.

What do I think about the scalability of the solution?

We have approximately fifty users at this time. The IT operations team uses this solution, and there is a manager who uses the reporting functions as well. 

How are customer service and technical support?

I like the service that we receive from the Hungarian technical support team. It is very useful and has good coverage. 

How was the initial setup?

This is an easy solution to install.

What other advice do I have?

I like SCOM and have used it for many years.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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