SCOM Review

Enables us to monitor the system to check that it's healthy and running well


What is our primary use case?

Our primary use case is to monitor if the system is healthy and running well. 

What is most valuable?

The features we find most useful would be the automatic thresholds when disks are running full. If CPUs are causing high CPU load then we will be notified with triggers.

What needs improvement?

Price is always an issue with Microsoft and could be improved.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The solution is stable. It's working fine.

What do I think about the scalability of the solution?

The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage.

How are customer service and technical support?

I haven't called technical support yet.

If you previously used a different solution, which one did you use and why did you switch?

We had nothing essential in an enterprise managing console. This is relatively simple tooling, but we didn't have another solution on this scale.

How was the initial setup?

The initial setup was straightforward. Deployment wasn't that long. Maybe a couple of days. We needed half a day for the installation and then three to four days for implementing and configuring all the monitoring agents. Deployment is not a big job, so you just need one person and then after that, you just need someone for an hour a day on the system.

What about the implementation team?

Initial setup was done with a bit of additional support and then we added more and more services.

What other advice do I have?

It's a Microsoft product so if you are using a lot of other vendors, other operating systems, then it's less compatible. For us, we're 99% Microsoft so it's not an issue. On this solution, the things we monitor are fine and perhaps other users will want more, but for our purpose and what we use it for, it's enough.

Once it's completed, you only get triggered by emails and you can respond to those emails so when the system does its thing it's not that complex. It's very simple.

I would rate this solution eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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