Our primary use case for this product is to manage customer service.
SCSM Review
Helps people connect with each other but needs to be more affordably priced
What is our primary use case?
How has it helped my organization?
This product has helped our organization by allowing people to connect with each other.
What is most valuable?
The best thing about this product is that it is digital.
What needs improvement?
The price of this solution is high and it needs to be cheaper.
What do I think about the stability of the solution?
This is a stable solution.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution.
What other advice do I have?
I would recommend this product to a colleague from another company.
Overall, I would rate this solution a seven out of ten.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 18 2019
More SCSM reviews from users...at Midsize Enterprises
...who compared it with ServiceNow
Learn what your peers think about SCSM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
455,164 professionals have used our research since 2012.
Author
LeaderEne371
xxxxx
Real User
Highlights
Pros
This product has helped our organization by allowing people to connect with each other.
Cons
The price of this solution is high and it needs to be cheaper.
Pricing Advice
It is an expensive solution.
Popular Comparisons
ServiceNow
ManageEngine ServiceDesk Plus
JIRA Service Desk
BeyondTrust Remote Support
BMC Helix ITSM
Freshdesk
Clarity SM
Device42
SolarWinds Web Help Desk
Spiceworks
Freshservice
Zendesk Guide
Buyer's Guide
Download our free SCSM Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links