SCSM Review

Easy to use, but it needs better integration and a more customizable interface


What is our primary use case?

We use this solution for internal IT incidents, IT requests, and the service catalog.

This is an on-premises deployment.

What is most valuable?

This solution is easy to use. You don't have to create a new process.

What needs improvement?

The interface needs to support better customization.

I would like to have the ability to integrate with other systems from the back-end. I am using Orchestrator and it is a little bit difficult because there are too many constraints. I want to connect to other applications to get the data directly.

Mobile application integration would be an improvement.

For how long have I used the solution?

We have been using this solution for six years.

What do I think about the stability of the solution?

We have had problems in the past, but the latest version is stable.

What do I think about the scalability of the solution?

We only have one location with one database that is centralized. 

What other advice do I have?

I would rate this solution a six out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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