- Ability to have one system that can handle any protocol: One of the strongest features
- No need to have multiple systems for different types of communication protocols
- The software can run on any platform: Makes it very flexible
We minimized our complexity and decreased the number of systems to communicate with our partners. These are the biggest advantages that yield cost savings.
Everything now is centralized. This platform is the gate to our suppliers and customers.
I’ve been using the solution for seven years.
We had issues with stability. The system is not always stable and you could have a problem at any time without notice. I think they develop it more for Linux based platforms which I hear are stable. However, we are an AIX shop, unfortunately.
We didn't have any issues with scalability. The architecture of their software and solutions is very scalable on paper. If your network cannot handle their requirements, they will offer other ideas that will work. Thumbs up on that part.
Everything is done though a ticket system. It works with a few ping-pongs of emails. The support team is knowledgeable about their product and they are always looking to help you.
During an emergency, however, I would expect:
Prior to our SAP installation, we had a simple system to send data though a product called ECQ from Compuware. That product no longer exists, as far as I know. It was not very robust in terms of where we were headed in the future.
The training you receive is not that great. A lot of it is self-taught. They could do a better job of explaining the inner workings of the logic used, so that one can relate to what is going on.
It was more about learning the system and how it operates with a separate database (Oracle) in our case. You have to know very well what kind of transactions you will do, how frequently, and what volumes are going to come to the system.
The licensing model is fair. You normally get a production license along with a stand-by license and a test/QA license for testing. The customer can be flexible to some degree on licensing.
Pricing is somewhat expensive for what the system is doing. There are cheaper solutions on the market, but they might not cover everything you need under one roof.
I was not involved in evaluating other options.
Do your research as to what your needs are with regard to both technical and business flows.
If the monitoring and debugging of flows is key, then you really want to get a demo. See how the system functions and if your team can understand it.