What is our primary use case?
The company has been using the solution for three years now. I have been onboard for one year.
We are using the managed services, which is cloud-based, and SEEBURGER Business Integration Suite (BIS) manages this part for us. We do have a modified or hybrid managed services model. We do our own mapping internally, but everything else is through the cloud and SEEBURGER Business Integration Suite (BIS) services.
How has it helped my organization?
SEEBURGER is a global company who offers a presence not only in the United States, but is also international across the globe. They offer world-class services, a 24/7 support model, and managed services.
We are at about 95 percent of a million files a month SLA. We have 99.9 percent uptime with it. We have a pretty good response with it, normally under four hours, and that is if there is an issue at all.
The platform has been very consistent and responsive.
We haven't had any issues with it. I've worked very hard to address any gaps which were in place when I came onboard. Therefore, we have been pleased with it.
What is most valuable?
The platform, Business Integration Suite (BIS), is a multi-component platform which offers more than just ADI. It has components with WebEDI, manages file transfer, and some other areas as well. We've been able to have a high volume system, though probably not as high volume as some of the eCommerce organizations, but we're getting up there.
It is flexible when adding integrations. We have a cloud-based service. When adding integrations, it is a single point of access. Therefore, we are looking at expanding and using additional functionality with their BIS platform. I don't foresee any additional issues with this. It is just working out the connectivity with the integration points. We are going an SAP implementation with the next version of their portal, which will need some connectivity and functionality as well.
What needs improvement?
Their traditional model is a vendor flow. We are looking to do a customer-based flow, which which require significant development from SEEBURGER. We are working with them to do this using their WebEDI. It is a brand new area for them, but it could be an option in the future.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability is world-class. It is as good as any of the other options out there. They have addressed hiccups quickly, professionally, and with an excellent response.
What do I think about the scalability of the solution?
The scalability is world-class. We are pretty high-end and have a good deal of throughput second.
We have a lean team using the platform, as we have under six using it now. We do have a European presence as well, which is currently under discussion. We are probably molding to a single global team at this point.
How are customer service and technical support?
Technical support team's response time is excellent. I have had no complaints.
Which solution did I use previously and why did I switch?
The company was using an IBM platform.
It was the next step away (replacement) from the previous ADI platform that we were using. While I was not onboard at that time, from what I understand, an extensive review was done, not only with SEEBURGER Business Integration Suite (BIS), but with other platforms which they were using with IBM in-house models. The result of that review, including testing, was that they decided and settled on SEEBURGER Business Integration Suite (BIS).
What about the implementation team?
SEEBURGER did the mapping development and all the setup. If I been onboard at that time, I probably would've managed it differently so the team would have received a bit more experience. However, there were some time-sensitive project deadlines and project metrics involved with it, so they were able to leverage SEEBURGER's expertise and consulting services in getting maps from the previous platform over and developed. Now, I don't know exactly the time frame for it, but I didn't hear any negative feedback, so I would say it went seamlessly.
For deployment and maintenance, our company runs very lean. We run with a team of about three. This will probably change, but right now everybody sort of does everything.
What's my experience with pricing, setup cost, and licensing?
I did a review of other options out there, as we moved into the future and our SAP implementation, that this would be the right solution. It was very comparable to other manage services out there. Thus, there wasn't any clear-cut reason to go in another direction.
Which other solutions did I evaluate?
I've been onboard a year now. I revisited our review of competing platforms. All of them had their pluses and minuses. It came down to dollars and cents, especially when we are about to start an SAP implementation.
What other advice do I have?
We plan to increase platform usage by 25 to 30 percent over the next six to 12 months. This does not even include the WebEDI, which would probably add another 25 percent.
We are not utilizing the Business Integration Suite (BIS) platform to its fullest capacity and functionality.