One product with many functions, and its customizable.

What is our primary use case?

We use the product to process for our EDI/B2B platform. It supports various transaction formats including X12, EDIFACT, cXML and xCBL. We also use the product to handle various communication protocols, including AS2, FTP, HTTP and PGP encryption.

How has it helped my organization?

The product has the ability to handle high volumes of data efficiently. The front-end has provided us the ability to see issues quickly and is enabled for quick and easy remediation.

What is most valuable?

  • It's hard to single out a single feature. The product has some wonderful aspects to it.
  • Mapping Designer provides excellent flexibility.
  • BIS front-end provides high visibility.
  • IDoc Connector provides seamless connection to our SAP system.

What needs improvement?

The ability to bind a mapping to an agreement seems a bit clunky. It would be nice to have a better way of navigating to a map name rather than using a drop down list.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It is very stable. It has 99.9 percent uptime.

What do I think about the scalability of the solution?

It is highly scalable.

How are customer service and technical support?

Technical support has been varied through the years. As SEEBURGER has grown, they have made changes to the tech support area which can be challenging at times. There is room for improvement here, but SEEBURGER is moving in the right direction.

Which solution did I use previously and why did I switch?

We used the TrustedLink Enterprise (TLE) solution. We switched because the product did not provide all the features that we needed to grow our eCommerce platform. The SEEBURGER Business Integration Suite (BIS) was one of a few which provided translation for various formats, communications, and integration into SAP, all under one hood.

How was the initial setup?

The initial set up was done by SEEBURGER consulting. It can be complex due to various factors, such as server settings, database settings, and security settings. 

What about the implementation team?

Having the SEEBURGER consulting team perform the installation alleviates a lot of headaches and ensures a stable system.

What was our ROI?

We have seen ROI.

What's my experience with pricing, setup cost, and licensing?

The cost of the SEEBURGER Business Integration Suite (BIS) can be considered high. We have elected to have SEEBURGER consulting do the installation. Licensing could also be considered high. However, one would be hard pressed to find another product that does all that this one does.

Which other solutions did I evaluate?

We evaluated the Gentran's AI (Application Integrator).

What other advice do I have?

Overall, its an excellent product. I would highly recommend it.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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