What is our primary use case?
SEEBURGER BIS monitors our system servers, i.e., the internal and external communications. It monitors that everything works fine. When I need to configure new trading partners, they take care of the customer map. They already have an existing catalog of customers, and I work with them to build a process map. On their end, they build the map for the customer using specific coding, then we do the same in SAP. This is what they monitor.
It is in the cloud, but hosted by SEEBURGER. They maintain the process via Message Tracking and other applications.
How has it helped my organization?
We had a problem. One of our biggest customers in North America, Home Depot, was sending us reports of issues with quantities and pricing. These reports were loaded into SAP, but the business people were not looking at them because SAP is cumbersome and complicated. I raised the situation with my contact at SEEBURGER, and we worked on another type of report. We developed a parallel process, which was their idea, and they provided a new report called Jasper. It converts the transaction into a human readable report and is a parallel process. We send these reports via email to the business people, who do pay attention to them now because they can see the information. They can also react much faster to customer requests.
SEEBURGER BIS is excellent for customer mapping.
SEEBURGER BIS helps us automate processes. When something is manual and we have to fix the data, then it is really complicated. However, when it's automated, we trust it and the process in the system, so we don't have to go back and fix it. For example, we had a problem with a partner sending 17 files every week, but a few times a year, they wouldn't send files during a certain window. We would escalate this with them. Then, when they caught up and sent the files again, they weren't authenticated. We had to fix this situation before it became a nightmare because our financials were impacted. Also, it was really messy. So, I worked with SEEBURGER to have something automated to pick up the files within a certain window and validate them as accurate. If the files come outside of this window, then we have to approve the loading of them.
They are audit compliant. They did their own audit and shared it with me, which was useful. If we need a list of users' accesses, then I can make the request of them. I haven't done an audit of SEEBURGER, but when they do provide me their own reports, that is good enough.
What is most valuable?
On the technical side, their process is excellent. When we set up a transaction with them, they have a customer map, so we know for sure that we won't have problems. Once it's installed in production, we don't have to go back and change it again. I really love that. If we started supporting the system ourselves, I'm not sure that we would have the same quality of work.
SEEBURGER BIS provides us everything in a unified platform without needing third-party solutions. They are very flexible, providing us things like API solutions. The API will change the industry for EDI. Our other departments already use API, but for us working EDI, this is something new and SEEBURGER is pushing us this information.
What needs improvement?
The integration is not so excellent. While I'm not saying there is a problem, there is no pattern. When we start a new project, we have to work with new people and processes every time. The technical side of their system is very good, but their change process is not repeatable. It needs to be rebuilt each time.
For how long have I used the solution?
I have been using the solution for eight years, since 2012.
It has been used in my organization for about 12 years.
What do I think about the stability of the solution?
The stability is perfect. I sleep well.
What do I think about the scalability of the solution?
The scalability is pretty solid.
I plan to keep working with SEEBURGER as long as I can. When we have an integration, they are there to answer questions and work with us. I don't see any problems if we ever need to increase.
There are approximately 15 business users who connect to the SEEBURGER BIS portal to view transactions.
How are customer service and technical support?
The few times that I have had a problem with employees, I escalated the situation and we tried to improve it. When it did not work, they changed the person.
With the expertise that they developed, they can answer our needs and understand when we have a problem. That is why I feel like when I ask a question, if they don't know, then there is always someone who does know. They have very good expertise.
They have been very reactive to my requests. I wish that they were more proactive when answering though. Maybe they have too many customers?
How was the initial setup?
The initial setup is complex, but for good reason. Of course, I would like to have a simplified process and a customer map that really matches my needs as well as follow their central global team. We have to work with them. That leads to delays and we cannot ask for any changes. It is complex and tedious, but I understand that it is for the good. On the flip side, they are very reliable on the technical end because it's complex at the beginning and they can solve most of the issues.
The deployment time depends on the size of the project. For a simple project, it could take a month to deploy.
What about the implementation team?
At this point, we let SEEBURGER make the decision on upgrades. We don't decide which version we're using, because they support the system. What we're planning to do, because of COVID-19 and internal priorities, is go to iPaaS.
I have a team of two analysts. On their side, I have two points of contact: One person who works on the day-to-day and process side of things and another person who works on the maps.
SEEBURGER installed the latest version.
What was our ROI?
It saves time by doing things automatically.
What's my experience with pricing, setup cost, and licensing?
I had a problem at one time with their invoicing. I told them, then we worked on the process and improved it.
They installed the connection between SAP and SEEBURGER BIS in Europe first. This was awhile ago. When I came along, I became involved in the project and started working with them. Every time that I made a request, the work was done well, but I was not receiving my invoices. I knew I had to pay for the work and was trying to find someone to send me the invoices or a report of what was being done. From that end, it was really not working. After a few years, I was complaining and not happy. At the end of the year, they would come with a long list of invoices to pay, which was really bad. So, I asked for a change. We worked on the process, and since five years ago, I have worked with SEEBURGER based in North America.
Now, when I have a question, I know who to contact. They send me a report with invoices every month. They really reacted to my concern, and we improved the process. Since then, I have had no problem.
What other advice do I have?
You will sleep well, because it's very reliable. They have good expertise and knowledge for providing solutions. If I need an EDI solution, I recommend going with them. I have mentioned a few issues on invoicing and time to answer back, but these are not such a problem. I'm not going to partner up on a technical solution with someone because they are nice in their emails and fast. I want a good, solid technical solution.
When we have a need, I go to them, and usually they have a solution for us.
I would rate this solution as a nine out of 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Which version of this solution are you currently using?