SendGrid Reviews

Name: SendGrid
Brand: Twilio
Rating: 4 (12 reviews)

Vendor: Twilio

4.3 out of 5

12 reviews
100% willing to recommend

230 followers

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What is SendGrid?UNIXBusinessApplication
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SendGrid is a versatile email delivery platform for sending transactional and marketing emails, with APIs for connecting with existing email marketing software. It is used by Fintechs, e-commerce stores, and event management platforms for sending high volumes of emails while following compliance requirements.

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SendGrid is the #1 ranked solution in top Cloud Email solutions. PeerSpot users give SendGrid an average rating of 8.6 out of 10. SendGrid is most commonly compared to Amazon WorkMail: SendGrid vs Amazon WorkMail. SendGrid is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.

Helped 767,319 peers since 2012

Featured reviews

Rastu Singh

Technical Consultant - Email Deliverability at Adobe

Dec 16, 2022

There are lots of things that are quite good with SendGrid as compared to other platforms. For example, it is very easy to set up, and it is very clean and simple to use. The email integration is fairly easy, and I can say it is reliable. It also allows you to implement services from other platforms as well. So you can have multiple things in a single place. We're using the API. They provide certain add-ons, like Azure add-ons. You can connect with Azure as well. They have decent support in terms of any issues. They have a nice dashboard as well. It gives almost all information in a single place, and it is scalable.

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LuisYndigoyen

Senior Product Manager at Momento

Nov 7, 2022

It's a SaaS, and it totally scalable. We don't have anyone that is totally working on it since it's a part of the process; however, when we used to run the project, it was usually an assignment to someone on the technical team and me on the pro side and maybe someone on the marketing team. That was only when it was needed to send something. It's something that you only need to run when you need to send a message. It's something that happens automatically just based on the API integration, so you don't need a lot of users. We are using it in general for all our emails. We used to use to send all our emails ourselves. We increase usage when we increase the number of clients. We are also increasing usage when we are trying to send more messages around marketing or launching a new product.

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John Abelardo Manangan II

Senior Web Developer at a retailer with 1-10 employees

Nov 11, 2022

The contact limit alerts need to be improved. The way that I see the limits and the way they implement the limit alerts in the current month will be billed on the next month and it's just not really accurate if you check on the alerts. The data field of contacts can use improvement, they are just straight labels and values. It would be better if you have the option to add an object that can be added to the custom field of contact. It will be better to display something on the email templates, and then the conditioning or logic in the automation.

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SendGrid market share

As of March 2024, the market share of SendGrid in the Cloud Email category stands at 23.7%, marking an increase of 18.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud Email

Key learnings from peers

Valuable Features

"It is a stable and scalable solution."
"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
"It is easy to set up."

Room for Improvement

"They should make the solution more user-friendly."
"SendGrid has room for improvement in the UI/UX or dashboard usability for users.Another area for improvement in the tool is its conditional logic facilities.The response time of SendGrid technical support needs improvement."
"A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience."

Pricing

"The solution is relatively inexpensive."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"The basic plan starts at €90 per month."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SendGrid Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

20%

Wholesaler/Distributor

Educational Organization

Manufacturing Company

Healthcare Company

Media Company

Retailer

Financial Services Firm

Construction Company

University

Government

Real Estate/Law Firm

Legal Firm

Insurance Company

Comms Service Provider

Non Profit

Transportation Company

Recreational Facilities/Services Company

Energy/Utilities Company

Hospitality Company

Logistics Company

Aerospace/Defense Firm

Wellness & Fitness Company

Consumer Goods Company

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Learn more about SendGrid

The platform offers easy integration and automation, a stable and scalable solution, flexible API, and a high deliverability rate. SendGrid has helped organizations automate communication with clients for commercial campaigns, marketing activities, and transactional tasks, and is the preferred way to communicate with clients for guaranteed delivery.