SentinelOne Review

Shortened our incident response process because all of the information we need is already there

What is our primary use case?

SentinelOne has completely replaced the antivirus solution that we used before. It's also an EDR solution. In the case of any suspicious malware, we can control the system with this agent.

How has it helped my organization?

Previously, we had some processes related to incident response which required more steps.  We needed to upload to VirusTotal, Sandbox, et cetera. Now, this process is shortened because all of the information we need is already in SentinelOne. We can briefly analyze and even respond from one management console. If someone has SOC, using the API, they can control everything. It's very cool. I think this is the future.

Behavioral AI does recognize novel and fileless attacks but we hope not to experience an attack like this. These days, there is no life without the internet. I don't think it is really a plausible scenario because we all use Microsoft services, 365, etc. If you don't have an internet connection, then you don't have anything. The guys from SentinelOne showed me an example where they can actually work without an internet connection and it worked just fine, like a common antivirus solution. But it wasn't important to us that it can do this because we know that in the real world, there are not many scenarios that wouldn't involve the internet.

We do use the storyline feature because it's SentinelOne's main feature that they are proud of. We don't see a lot of viruses in our environment and from what we have seen, it doesn't really help because a user will download a virus, the antivirus blocks it, and that's the end of the story. So there isn't much of a storyline behind it. But the SentinelOne guys showed us how it works and in the case of a difficult attack, it should work fine. 

We work with the storyline feature when we are suspicious of something and we need to check. But we didn't have an exact case where something highly critical was in our systems.

What is most valuable?

I find all of the features to be valuable. It's a cool and very informative tool. The management console analyzes, stops, and prevents the spread of malware. You only need to work with the console. There is nothing to do on the agent side. The user does not need to be involved in this process. 

The level of information it provides is enormous. You have all you need in case something happens. If we need to have an incident response with third-party external companies, we can give them the data that they can analyze further. The information about what's happened on the computer is absolutely amazing.

It's very comprehensive. It offers a lot of data but you can see only what you need or you can go further. If you need to investigate a little further, you can do that in any process. It's a SOC-analyst style.

If you are not an analyst, you can still do a lot with it. It's very convenient. We have workers who are not in the office, who are working from home. This is a good solution for them because it's Cloud-based. I can control everything from one console and even for users who are not in the office. We work with lots of vendors and not many of them have this solution. Traditional antivirus software doesn't have these features.

In terms of its impact on the endpoint, when you have a house computer working on antivirus, it doesn't make a huge impact on the system resources and even more, it can be installed parallel to antivirus. We have had scenarios where we have traditional antivirus and SentinelOne installed in parallel. It's two antiviruses on the computer and users won't know about it. They know about it when they start to download bad stuff and the antivirus starts yelling. 

According to what I see in the console, I do think that SentinelOne covers a wide variety of operating systems. It's even more than it needs to. In the traditional way, it's like antivirus but it does even more because it's also like an EDR solution. It covers all processes, what it does, where it goes, et cetera. There's a lot of stuff under the hood. I'm surprised it doesn't use a lot of resources because I thought it would be more aggressive for CPU memory.

What needs improvement?

In terms of improvement, they should work on agents' updates because that is not a strong part. It's not their strong point. It's not straightforward to upgrade agents. I send them questions about it. They already worked on this and they promised that in the next release that they will show me their solution for it. But this year I have had complaints about agents' updates, that they aren't clear.

They have a lot of updates on their management console. They have a lot of features. There is not enough time to read about it all. It's really a lot. The features that they apply are great and I would love to use them, but it's lots of things to know. And if you're not only working with antivirus on SentinelOne like me, there isn't much time to learn about it. 

For how long have I used the solution?

I have been using SentinelOne for almost a year. 

What do I think about the stability of the solution?

I'm very excited to work with SentinelOne but they have a problem with agent updates. We lose connectivity when we update agents. When users are working from home it's not good to lose connection because you don't have options to connect or have meetings. 

I think they started working very closely on this problem. This solution will be better but so far, that's been my experience. 

What do I think about the scalability of the solution?

We use the Cloud. It's completely scalable. They use a management console for lots of companies. It's tremendously scalable, it can be used with hundreds of thousands of computers.

Right now, we protect only 100 endpoints, it's for highly critical systems. Before the COVID crisis, we had plans to increase usage. We need to renew at the end of the year. We will for sure renew for 100 endpoints. I'm not sure about expanding though.

We don't need to do anything related to updating service backend sites. For agents, we only need to click "select all" and "run update," that's it. It only requires one person for maintenance, to see events and analyst information, technology, etc. It has access for three people who are security engineers and our CSO.

How are customer service and technical support?

They have excellent support. There are security vendors who take up to 48 hours to just answer back a "Hello," without an explanation to my problem. The SentinelOne guys answer within the hour with a solution to any concerns expressed in an email. Support is very awesome. They also connect me with engineers who can help me. I can share a screen with them to show them the exact problem. This is important because a lot of vendors don't do this.

How was the initial setup?

The initial setup is very easy and straightforward. We don't use the on-premise solution, we are Cloud-based. It's important because we have a lot of resources on our side who work fast. We can deploy in minutes. The initial deployment took one hour. 

What about the implementation team?

We did the deployment ourselves. It's really easy. We have a Wiki page where end-users can see what they can install themselves. They just need to click on it, type, tell us where they want us to put a computer, and that's it. The users can do it themselves.

We installed it for a pilot group of 10 users and then deployed for others.

What was our ROI?

Our analysts spend less time doing his job because he has everything he needs in one management console. He can programmatically do everything and only react to real incidents. It reduced the costs of analysts' work. Their work costs a lot of time and money and having SentinelOne enables us to save on these costs. 

What's my experience with pricing, setup cost, and licensing?

There are actually three versions of this product: the user version, professional, and professional plus. If analysts need to see something, like what the users are doing, what processes are running, we can go to the console and see. The traditional version only shows when incidents happen. I think the next time we renew, we'd go with the lesser version because it shows enough information. 

There aren't additional costs to the standard licensing.

Which other solutions did I evaluate?

We have the option to choose different vendors. We briefly looked at other vendors. We looked at Carbon Black, Kaspersky, and ESET EDR.

We evaluated them one year ago. These vendors are comparable to traditional antivirus while SentinelOne is and all in one solution. It has everything you need. SOC analysts is straightforward and they gave us a straightforward proposal. 

It takes the same amount of time for SentinelOne to catch malware as it does other solutions. There's not much of a difference. In our case, we don't see a lot of viruses because we have a lot of levels of security that prevent them. 

What other advice do I have?

We can see the difference between traditional antivirus and what we can do with SentinelOne. Even if the price is a little bit more, we can see what we can do with it. We can use EDR, stop network activity, do whatever we need on the endpoint, from the security engineer side. We can see that it's at a completely different level. We have a traditional antivirus but we're going to rid of them at the end of the licensing period.

My advice would be to go with the Cloud version, not on-prem. 

I would rate SentinelOne a ten out of ten. It's a ten out of ten in terms of the EDR. It's also a 10 of 10 for the product and company. The solution does a lot. 

Which deployment model are you using for this solution?

Private Cloud
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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