Serena Solutions Business Manager Review

I can see the complete estimates for my request in one view. There are some user interface and link issues.


What is most valuable?

Estimates from all teams are visible in one general ticket (PFC). I can see the complete estimates for my request in one view.

How has it helped my organization?

Tracking of business requirements and project scope during the execution phase.

What needs improvement?

User interface and links between tickets. For me, Jira is the ideal tool. I am evaluating SBM, from this perspective.

In Jira, there are more types of links between tickets, you can create your own type of relation, and then you can filter by this relation.

In Jira, you can change your personal space/account to see only the things you are interested in, for example, dashboards and screens.

I am not the sales representative of Atlassian. I am only an experienced user.

For how long have I used the solution?

We have been using the solution for a year.

What do I think about the stability of the solution?

I am not aware of any stability issues.

What do I think about the scalability of the solution?

I am not aware of any scalability issues.

How is customer service and technical support?

I have no experience with technical support.

Which solutions did we use previously?

I don´t know why my company chose this product.

How was the initial setup?

I was not involved in the initial setup of the product.

Which other solutions did I evaluate?

The decision about this solution was made before I came to the company. I am not aware of any other evaluated solutions.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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