Serviceaide Intelligent Service Management Review

Monitoring multiple environments improved our organization, but probes need improvement.

What is most valuable?

Monitoring Infrastructure.

How has it helped my organization?

Monitoring multiple environments and platform independent.

What needs improvement?

Few probes need improvement in their function and the way they get deployed for monitoring.

For how long have I used the solution?

3 Years.

What was my experience with deployment of the solution?

No Major issues but slightly delay in response if configuration changes after deployment.

What do I think about the stability of the solution?


What do I think about the scalability of the solution?


How are customer service and technical support?

Customer Service:

Customer satisfaction service provided by the vendor.

Technical Support:

I would give 4 out of 5.

Which solution did I use previously and why did I switch?

Yes I did but I ended up with unreliable solution and stuck with platform dependencies.

How was the initial setup?

It is pretty straightforward as it has number of different ways to communicate with the end client that makes me feel very comfortable with is flexible product to work on.

What was our ROI?

Approximately but not constant to $65,000.

What's my experience with pricing, setup cost, and licensing?

Managed by the company finance as I’m a Technical Product Manager and not familiar with Finance in exact figures.

Which other solutions did I evaluate?

Yes I did. That was Nagios but it platform dependent and there I had to switch to Nimsoft.

What other advice do I have?

This is the best product for Large Infrastructure companies/organizations to monitor their infrastructures/servers etc.

**Disclosure: My company has a business relationship with this vendor other than being a customer: I previously worked for CA.
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