Serviceaide Intelligent Service Management Review

It has improved our organization through automatic tasks

What is most valuable?


How has it helped my organization?

Automatic tasks.

What needs improvement?

Flexibility to customize.

For how long have I used the solution?

Four years.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

Not applicable. On-premise or cloud, I do not need it.

How are customer service and technical support?

Great. CA Technologies support is excellent.

Which solution did I use previously and why did I switch?

Yes, many.

How was the initial setup?

The initial setup was easy.

What about the implementation team?

We did the implementation ourselves (in-house). 

What was our ROI?

I do not know.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?


**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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