Serviceaide Intelligent Service Management Review

It has improved our organization through automatic tasks


What is most valuable?

Event-based.

How has it helped my organization?

Automatic tasks.

What needs improvement?

Flexibility to customize.

For how long have I used the solution?

Four years.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

Not applicable. On-premise or cloud, I do not need it.

How are customer service and technical support?

Great. CA Technologies support is excellent.

Which solution did I use previously and why did I switch?

Yes, many.

How was the initial setup?

The initial setup was easy.

What about the implementation team?

We did the implementation ourselves (in-house). 

What was our ROI?

I do not know.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?

Many.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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