ServiceNow IT Business Management Review

User-friendly and easy to scale


What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in a variety of industries.

How has it helped my organization?

The feedback we have received is that our customers have found it to be very useful.

What is most valuable?

The interface is extremely user-friendly.

What needs improvement?

I would like to see some artificial intelligence incorporated into the management functions.

The initial setup is complex and should be simplified.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

It is easy to scale. In our last deployment, there were approximately 1,000 users.

Which solution did I use previously and why did I switch?

We are working with multiple products at the moment.

How was the initial setup?

The initial setup is complex, especially when you are implementing it for multiple branches. It normally takes a few days to deploy.

What about the implementation team?

I handle the deployment for our clients.

What other advice do I have?

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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