ServiceNow IT Business Management Review

Has a handy ticket creation system and is stable


What is our primary use case?

Our primary use case of this solution is for incident management.

What is most valuable?

The presentation feature was valuable to our company. And the ticket creation system is handy because it is customizable. 

What needs improvement?

The program isn't very user-friendly, as it is rather difficult to use. However, it could be the way it was configured in the company I worked for, so I cannot be sure because I don't have any other references.

For how long have I used the solution?

I have been using ServiceNow IT Business for two years now.

What do I think about the stability of the solution?

The program is stable.

How are customer service and technical support?

I did not have any support for the use of the software so I needed to teach myself how to use it. So I don't have any experience with their customer service and support.

What other advice do I have?

I rate this program an eight out of ten, just because of the configuration. My main issue was the interface but I assume that it was because of the way the program was configured. It was not really user-friendly. There were a lot of things on my screen that was a little bit complicated. But I would still recommend this product to others looking to implement it.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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