ServiceNow Now Platform Review

Provides a very high level of automation suitable for enterprise size companies


What is our primary use case?

Including customers, we have about 3,000 people using the product. 

What is most valuable?

The level of automation within the platform is great and is the most valuable feature.

What needs improvement?

The solution could use a more flexible license model for the product and the integration towards other ERP systems could be improved.

For how long have I used the solution?

I've been using the solution for three years, but the company has been using it for much longer. 

What do I think about the stability of the solution?

Stability is 10 out of 10. 

What do I think about the scalability of the solution?

Scalability is very good.

What's my experience with pricing, setup cost, and licensing?

Aside from the fact that the license module is very expensive, it's a great product. It's the fulfiller licenses that are expensive.

What other advice do I have?

My only advice is that people should be aware that this is an enterprise system and geared towards enterprise size companies. If you're a small company it's not for you. You won't be able to maintain and manage and develop the platform if you're a smaller company.

I would rate this product an eight out of 10.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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