ServiceNow Review

Feature-rich with good functionality that is reliable and easy to set up


What is our primary use case?

We are using ServiceNow for help desk operations.

In our operation center, we are using ServiceNow for request management, incident management, inventory CMDB, and client information.

What is most valuable?

What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards.

What needs improvement?

I don't like the UI. Compared to other products that I have been using, it is not as user-friendly.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the stability of the solution?

We are a B2B business and we have a large clientele. 

Our clients are large enterprise companies, and with the number of agency items that we have to enter into ServiceNow, it can handle it easily.

What do I think about the scalability of the solution?

In terms of scalability, I am happy with it.

How are customer service and technical support?

We have not had the need to contact technical support.

How was the initial setup?

The initial setup was pretty straightforward for me.

I was not a part of the deployment process. By the time I started a year ago, the technical team had already deployed this product.

What about the implementation team?

Our in-house team was responsible for deployment and maintenance.

What other advice do I have?

I can recommend ServiceNow to anyone who is interested in using it.

I would rate ServiceNow an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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