ServiceNow Review

Robust, user-friendly interface, versatile, and helpful support


What is our primary use case?

We use ServiceNow for our internal IT and end-users. When I first started with it, I was simply a user. I've now started to manage the functionality, as well.

Very soon, we will be upgrading to the Paris version.

What is most valuable?

The most valuable features are its ease of use and capabilities.

ServiceNow is a pretty versatile product.

It is robust and very user-friendly.

What needs improvement?

I would like to see more functionality in terms of custom workflows, not impacting the overall platform health.

For how long have I used the solution?

I have been using ServiceNow for between four and five years.

What do I think about the stability of the solution?

This is a really stable solution.

What do I think about the scalability of the solution?

It is possible to scale, as needed.

How are customer service and technical support?

I have not had direct experience with technical support, but they have been very helpful for us.

How was the initial setup?

The initial setup is quite straightforward. Ours is a pretty large implementation, so it took approximately two weeks. This was due to the complexity.

What's my experience with pricing, setup cost, and licensing?

This is a pretty expensive product, so the licensing could be better.

What other advice do I have?

This is a product that I absolutely recommend. My advice is to use as much of the out-of-the-box functionality as possible.

I would rate this solution an eight out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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