ServiceNow Review

Integrates well, intuitive workflows, and responsive technical support


What is most valuable?

I have found the workflows and integration the most valuable in this solution.

What needs improvement?

The solution is lacking in the mobile application area that could be improved. Additionally, the configuration of the UI path could be made easier whether it is on mobile or web and their chatbot needs some improvement.

For how long have I used the solution?

I have been using the solution for approximately three years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

Most of our clients are enterprise size businesses.

How are customer service and technical support?

The technical support is very responsive.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward.

What other advice do I have?

I would advise others this solution is a great platform that can meet their enterprise code requirements but it is best to do a cost-benefit analysis before switching platforms.

I rate ServiceNow a nine out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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