ServiceNow Review

You can quickly automate delivery of services or goods to the end-user.


Valuable Features

  • Workflows
  • Automation
  • Integrations

Improvements to My Organization

I would say one of the best things on ServiceNow platform is the way how you can quickly automate delivery of services or goods to the end-user.

Room for Improvement

Reporting capabilities could use some improvement.

Use of Solution

I've used it for four years.

Stability Issues

It strongly depends on customer awareness of ServiceNow best practices. In some cases stability is an issue.

Scalability Issues

It strongly depends on customer awareness of ServiceNow best practices. In some cases scalability is an issue.

Customer Service and Technical Support

Depends how big account the customer is for ServiceNow.

Previous Solutions

I have a few experiences with HPSD. Thick client instead of web application says everything.

Initial Setup

ServiceNow comes with a lot of functionality included as baseline implementation. For example, all main ITIL processes are implemented, as well the fact that it is a cloud solution gives you the whole functional system at the beginning.

Implementation Team

I am part of vendor team or advising clients in solution architecture area.

Pricing, Setup Cost and Licensing

The license model is based on a number of fulfillers (active users who play some role within ServiceNow functionality). Therefore, you can serve as many end-users as you want without additional costs.

Other Advice

A strong architect is needed. You should follow best practices and challenge customers. So don’t implement everything right at the moment when you receive requirements.

Find a strong partner with experience of other customers of the same size and nature. Find a parter that will create, together with you, a strategy that will guide you during preparation, all phases of development, and operational times.

Disclosure: My company has a business relationship with this vendor other than being a customer: We as a preferred solutions partner of ServiceNow directly cooperating with ServiceNow Professional Services on project for customers.
1 visitor found this review helpful
Add a Comment
Guest
Sign Up with Email