ServiceNow Review

We're now able to use emails in the Request Fulfillment process, instead of assigning roles to an account.


What is most valuable?

For me, the most valuable feature is the flexibility it allows in customization. We're able to set it with the parameters we need for our specific business use cases.

How has it helped my organization?

We're now able to use emails in the Request Fulfillment process, instead of assigning roles to an account.

What needs improvement?

The setup wasn't as straightforward or easy as it should have been. While it wasn't difficult or complex, there was some planning and work involved.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

There were no issues with the stability.

What do I think about the scalability of the solution?

There were no issues with the scalability.

How are customer service and technical support?

Customer Service:

I'd rate their customer service an 8 out of 10.

Technical Support:

I'd rate their technical support an 8 out of 10.

Which solution did I use previously and why did I switch?

I am also working with CA SDM and in the process of comparing the pros and cons of each.

How was the initial setup?

The initial setup was of medium difficulty. Though it wasn't the most difficult setup, it could have been easier.

What about the implementation team?

I didn't participate in the implementation as it was done by a vendor.

What other advice do I have?

Based on my experiences so far, I'd recommend it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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