ServiceNow Review

We're now able to use emails in the Request Fulfillment process, instead of assigning roles to an account.


Valuable Features

For me, the most valuable feature is the flexibility it allows in customization. We're able to set it with the parameters we need for our specific business use cases.

Improvements to My Organization

We're now able to use emails in the Request Fulfillment process, instead of assigning roles to an account.

Room for Improvement

The setup wasn't as straightforward or easy as it should have been. While it wasn't difficult or complex, there was some planning and work involved.

Deployment Issues

There were no issues with the deployment.

Stability Issues

There were no issues with the stability.

Scalability Issues

There were no issues with the scalability.

Customer Service and Technical Support

Customer Service:

I'd rate their customer service an 8 out of 10.

Technical Support:

I'd rate their technical support an 8 out of 10.

Previous Solutions

I am also working with CA SDM and in the process of comparing the pros and cons of each.

Initial Setup

The initial setup was of medium difficulty. Though it wasn't the most difficult setup, it could have been easier.

Implementation Team

I didn't participate in the implementation as it was done by a vendor.

Other Advice

Based on my experiences so far, I'd recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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