ServiceNow Review

For me, the most valuable feature is the flexibility it allows in customization. We're able to set it with the parameters we need for our specific business use cases.

We're now able to use emails in the Request Fulfillment process, instead of assigning roles to an account.

The setup wasn't as straightforward or easy as it should have been. While it wasn't difficult or complex, there was some planning and work involved.

There were no issues with the deployment.

There were no issues with the stability.

There were no issues with the scalability.

I'd rate their customer service an 8 out of 10.

I'd rate their technical support an 8 out of 10.

I am also working with CA SDM and in the process of comparing the pros and cons of each.

The initial setup was of medium difficulty. Though it wasn't the most difficult setup, it could have been easier.

I didn't participate in the implementation as it was done by a vendor.

Based on my experiences so far, I'd recommend it.