ServiceNow Review

Ability to expand, highly scalable, and excellent technical support


What is our primary use case?

I use the solution primarily for IT Financial Management and IT Business Management.

What is most valuable?

In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do.

What needs improvement?

The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself.

If this solution wants to be a big player in the asset management field, they have to have tools to compete with competitors, such as Tanium, that have integration with Cisco and other vendors.

For how long have I used the solution?

I have been using this solution for approximately 20 years.

What do I think about the stability of the solution?

I have not had any issue with the stability.

What do I think about the scalability of the solution?

The scalability is excellent. We have approximately 600 people using this solution in our organization.

How are customer service and technical support?

The technical support was excellent.

Which solution did I use previously and why did I switch?

Previously I have used CapStone and Remedy.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is expensive.

Which other solutions did I evaluate?

I have evaluated Tanium.

What other advice do I have?

For those wanting to implement this solution, I would advise using an expert.

When using this solution you have to expect you will need to continuously optimize it to get the most out of it.

I rate ServiceNow an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

Which version of this solution are you currently using?

Latest version
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/MSP
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Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
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