ServiceNow Review

It has an excellent capability to integrate different access points


What is our primary use case?

Used for the entire company (400K), like HR, service desk and other functions.

How has it helped my organization?

Easy to implement and consolidate different platforms and users with useful functionalities.

What is most valuable?

It has an excellent capability to integrate different access points. It is very user-friendly, too. 

What needs improvement?

It has a higher cost compared to local/regional solutions. 

For how long have I used the solution?

Trial/evaluations only.

What's my experience with pricing, setup cost, and licensing?

Local solutions have lower costs.

What other advice do I have?

I would recommend ServiceNow.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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