ServiceNow Review

A cloud-based solution for the integration of business processes

What is our primary use case?

We use this solution for Service Management in banking branches.

How has it helped my organization?

The main improvement is the integration of several business processes.

What is most valuable?

The most valuable feature is that this is a Cloud solution.

The MGM version is easier to use.

What needs improvement?

Transparency in the pricing model needs to be improved.

For how long have I used the solution?

I have been using this solution for five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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