ServiceNow Security Operations Review
Reduces time to closure and closure metrics for vulnerabilities


What is our primary use case?

Deployment to customers looking to vastly reduce security incident response time and have an auditable trail of the post-mortem analysis on security incidents.

Reduces time to closure and closure metrics for vulnerabilities.

How has it helped my organization?

It has deployed a process framework to support a commonly unstructured security operations team.

What is most valuable?

Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.

What needs improvement?

Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.

For how long have I used the solution?

One to three years.

What other advice do I have?

Definitely a slick solution based on the ServiceNow platform. It is easy to learn, deploy, and administer. A good array of integration options to the most popular security discovery tools, and integration with the rest of the ServiceNow platform provides huge benefits.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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