SevOne Review

We like the ability of the product to integrate into other vendor management platforms to allow the polling and alerting streams to be maintained.

What is most valuable?

There are several valuable feature, but the ones most useful for us are:

  • Capacity monitoring/reporting and graphing
  • Netflow stats gathering
  • Infrastructure availability monitoring

How has it helped my organization?

It's given us the ability to accommodate our company's entire global network infrastructure (routers, switches, load balancers, firewalls, etc.) and provide historical trending analytics for interfaces and network traffic and general production graphing and reporting over a chosen time period.

The graphing function can be tailored for all levels of management reporting.

Also, the ability of the product to integrate into other vendor management platforms to allow the polling and alerting streams to be maintained.

What needs improvement?

The product is perpetually evolving with a number of complimentary products in the pipeline. However, the basis of the product remains stable and any improvements are regarded as ‘enhancements’ and based upon industry market research at a given time and the facility to provide enhancement requests from individual customers.

The initial setup must be planned well to fit your environment.

For how long have I used the solution?

I've used it for four years as a mainstream strategic management tool. In total, seven years.

What was my experience with deployment of the solution?

The deployment is reasonably straightforward and documentation is good.

What do I think about the stability of the solution?

Only a few minor issues which were resolved by SevOne support.

What do I think about the scalability of the solution?

One of the key benefits of the product is its ability to scale. There were no issues with regards to scalability. You can add more licenses or more SevOne appliances into your cluster as needed.

How are customer service and technical support?

Customer Service:

Customer service is excellent. This can be provided via a SevOne TAM (Technical Account Manager) program if the size of the SevOne cluster/estate warrants it.

Technical Support:

Technical support is excellent.

Which solution did I use previously and why did I switch?

Tivoli ITNM for availability monitoring - Too complicated/over engineered and too much of a support overhead to justify remaining with it.

Tivoli NetView for capacity monitoring - An out-of-support legacy tool which had limitations for what our company wanted to do with respect to reporting.

How was the initial setup?

The initial setup was straightforward. Because initial solution design is very important, planning the initial setup with respect to you own environment is key. Ensure that all required IP connectivity and product specific UDP/TCP ports are open and available.

What about the implementation team?

The implementation was done via both vendor and in-house teams. The vendor team’s expertise was excellent.

What was our ROI?

Our ROI is excellent. The product captures production issues and streams events to service teams who monitor our infrastructure. The product also provides pre-emptive production reporting so that any potential issues can be caught before causing a potential outage.

What's my experience with pricing, setup cost, and licensing?

The licensing is based upon a network element of a device. An element is a single SNMP entity. The product can be tailored to manage to the number of elements that are managed on a device. So start off by identifying what elements are required to be managed and base your licensing on that, allowing room for future growth.

Which other solutions did I evaluate?

We scoped upgrading our existing product suite.

What other advice do I have?

Evaluate and research to ensure your requirements are met.

Which version of this solution are you currently using?

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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