SevOne Review

We like the ability of the product to integrate into other vendor management platforms to allow the polling and alerting streams to be maintained.


Valuable Features

There are several valuable feature, but the ones most useful for us are:

  • Capacity monitoring/reporting and graphing
  • Netflow stats gathering
  • Infrastructure availability monitoring

Improvements to My Organization

It's given us the ability to accommodate our company's entire global network infrastructure (routers, switches, load balancers, firewalls, etc.) and provide historical trending analytics for interfaces and network traffic and general production graphing and reporting over a chosen time period.

The graphing function can be tailored for all levels of management reporting.

Also, the ability of the product to integrate into other vendor management platforms to allow the polling and alerting streams to be maintained.

Room for Improvement

The product is perpetually evolving with a number of complimentary products in the pipeline. However, the basis of the product remains stable and any improvements are regarded as ‘enhancements’ and based upon industry market research at a given time and the facility to provide enhancement requests from individual customers.

The initial setup must be planned well to fit your environment.

Use of Solution

I've used it for four years as a mainstream strategic management tool. In total, seven years.

Deployment Issues

The deployment is reasonably straightforward and documentation is good.

Stability Issues

Only a few minor issues which were resolved by SevOne support.

Scalability Issues

One of the key benefits of the product is its ability to scale. There were no issues with regards to scalability. You can add more licenses or more SevOne appliances into your cluster as needed.

Customer Service and Technical Support

Customer Service:

Customer service is excellent. This can be provided via a SevOne TAM (Technical Account Manager) program if the size of the SevOne cluster/estate warrants it.

Technical Support:

Technical support is excellent.

Previous Solutions

Tivoli ITNM for availability monitoring - Too complicated/over engineered and too much of a support overhead to justify remaining with it.

Tivoli NetView for capacity monitoring - An out-of-support legacy tool which had limitations for what our company wanted to do with respect to reporting.

Initial Setup

The initial setup was straightforward. Because initial solution design is very important, planning the initial setup with respect to you own environment is key. Ensure that all required IP connectivity and product specific UDP/TCP ports are open and available.

Implementation Team

The implementation was done via both vendor and in-house teams. The vendor team’s expertise was excellent.

ROI

Our ROI is excellent. The product captures production issues and streams events to service teams who monitor our infrastructure. The product also provides pre-emptive production reporting so that any potential issues can be caught before causing a potential outage.

Pricing, Setup Cost and Licensing

The licensing is based upon a network element of a device. An element is a single SNMP entity. The product can be tailored to manage to the number of elements that are managed on a device. So start off by identifying what elements are required to be managed and base your licensing on that, allowing room for future growth.

Other Solutions Considered

We scoped upgrading our existing product suite.

Other Advice

Evaluate and research to ensure your requirements are met.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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