SevOne Review
It's given us the ability to create various real-time network performance reports and distribute them to any colleague who can access these reports immediately.


Valuable Features

It's given us the ability to create various real-time network performance reports and distribute them to any colleague who can access these reports immediately. They can access them any time without needing their own user account to the system.

Improvements to My Organization

  • SevOne threshold monitoring alerts help to improve our network monitoring.
  • Procedures in troubleshooting were built on predefined SevOne reports.

Room for Improvement

Single device-based baseline monitoring works well in SevOne, but sometimes device independent base-lining in redundant network environments. Software upgrades can be tricky is not easy.

Use of Solution

I've used it for five years.

Deployment Issues

The software upgrades can be tricky.

Stability Issues

The appliances run quite stable.

Scalability Issues

Scalability is just a matter of adding new appliances to the cluster if needed.

Customer Service and Technical Support

Customer Service:

They have good customer service.

Technical Support:

Technical support is very professional and fast in developing solutions.

Previous Solutions

We chose it because it has a fast working reporting engine and because of the scalability of the solution.

Initial Setup

The set-up of the basic monitoring is straightforward, but customizing for special needs, such as calculation pollers, takes some effort.

Implementation Team

The implementation was performed by a vendor team together with an internal one. The vendor had a high-level of expertise.

ROI

It's provided us with improvements in network monitoring and troubleshooting as well as advanced reporting solutions payback.

Other Solutions Considered

The SevOne tool was convincing from the beginning, and after testing it there was no need to test anything else.

Other Advice

By default the tool provides a lot, you need to focus on your needs, adding something else later is usually no problem.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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