SevOne Review

Lacks log/URL monitoring and reports are limited to 1,000 servers though it's relatively inexpensive

How has it helped my organization?

This is a new tool for our company. This project is the first one on which we're using this tool.

What is most valuable?

It is inexpensive compared to other monitoring tools and it provides agentless monitoring, where we don't need any kind of installation of servers. SevOne has a feature which is a policy browser. We just assign the policy and it will automatically apply it to all the servers, and it will create the thresholds as well for each and every server.

The automation feature is good because if your CMDB is OK and it is already in sync, then the automation part is good to go. Auto-closure of the ticketed issue is resolved and ticket will auto-close, which is very helpful.

What needs improvement?

There is no service mode setup in this monitoring tool if you want to snooze alerts for any specific amount of time, to account for any activity change or major incident. That is one of the drawbacks.

We have also faced some issues regarding SNMP traps.

Another difficulty is reporting. There is a limitation, per report, of 1,000 servers. Consequently, if your environment has 5,000 or 10,000 servers, you have to create separate reports, and each report will have 1,000 servers. That requires us to compromise with customers, that each report will only show 1,000 servers.

SNMP can't page exact disk utilization. So consider Unix servers. Unix servers' utilization is around 95%, and their reserve space is 5%. So SNMP will not page that extra 5%. it will only page the rest of the 90%. So from the OS end, it will see 95% usage, but in your tool you will see 90% usage because SNMP doesn't page that 5% of reserved space. That is one of the drawbacks that is not tool based, that would be considered as SNMP.

One other thing. Log monitoring is not possible from SevOne and that's why we are still using another monitoring tool. URL monitoring is also not possible.

What do I think about the stability of the solution?

No. There is high availability. We haven't had any issue like appliances going down or the server going down.

The alerts are also properly generating, as per the policies. So if you correctly create the devices and correctly ID the devices in your tool, then I think you will get proper results with this monitoring tool.

What do I think about the scalability of the solution?

No problems here. Regarding reports and alerts, everything is good in this tool. The only thing we faced is SNMP traps, like snoozing the servers for a specific time, which is a maintenance mode issue.

Which solutions did we use previously?

Previously we had two other CA tools. But we wanted to do everything, like automation and all types of URL monitoring, in one tool. So that's why we considered implementing this tool in our environment. Only later did we come to realize that not everything is possible through SevOne.

How was the initial setup?

Setup was simple. It was not that complex because one server, one appliance would be the performance server and another would be a high availability server. The selection part was smooth.

But creating a policy, thinking with LDAP, that part takes some time, but in a good way.

Which other solutions did I evaluate?

This was a management issue. I, being on the technical side, was not involved in this.

What other advice do I have?

If you want one tool for everything this should not be considered. For example, if you want to monitor logs, if you want to monitor URLs, that is not possible from SevOne.

If you only monitor networks, if you want to monitor appliances, you can go with this application. It's good to go with SevOne because the creation of thresholds, of policies, the grouping of servers, that is easy.

One other thing. This is mainly a web console, it's not like any appliance application that you have to go into some server and open an application. That kind of thing is not there. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 visitor found this review helpful
1 Comment
Manager, Live Production at a software R&D company with 1,001-5,000 employeesReal User

I agree!

10 September 17
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