What is our primary use case?
We were reviewing this tool for one of our clients — we work with both medium and large enterprises. Currently, they are using Documentum but they are interested in migrating to SharePoint, so they asked us to compare the two. I am part of an IT company where we do a lot of solutions and service-based IT. We do things for many customers from the IT side.
SharePoint Designer is for the developer or the administrator, it's not for the end product (the business user).
We use SharePoint to improve sequencing and workflow design in general, and it can be used to build a workflow process from end-to-end.
We also use the classic version of SharePoint to do work on the master page, pinning, and other things. We can use SharePoint Designer for that. We also copy our data from our SharePoint site by using SharePoint Designer to cut and paste.
What is most valuable?
SharePoint Designer is a great tool. The new workflow platform, Power Automate, which can be integrated with SharePoint Designer, is going to be great because currently, SharePoint Designer is only compatible with workflows.
What needs improvement?
Because things are moving toward the cloud, they should design a pin in SharePoint Designer that would be great because we do some coding for that.
SharePoint Designer should be integrated with SharePoint, for example, SharePoint Online can be integrated with SharePoint Designer to perform activities such as backup and restoration, that would provide a great advantage for developers and administrators. Naturally, this integration would also help Microsoft grow its SharePoint market.
We use Power Automate in the cloud, it would be great if we could do that with SharePoint Designer and publish it to the cloud. It would be nice if we could work offline, too. It is not always necessary to be online. The modern platform, from Microsoft Modern UI, is easily designed with integrated teams within SharePoint Designer, which will be a great advantage.
For how long have I used the solution?
I have been using SharePoint since June 2007. We were using SharePoint Designer 2013, but we have recently upgraded to modern SharePoint; however, because the development platform was changed, the new SharePoint Designer is very limited, so we don't use SharePoint Designer very often.
What do I think about the stability of the solution?
Overall, it's quite stable, but sometimes it requires maintenance.
What do I think about the scalability of the solution?
The scalability is not a problem because this is a desktop application and it works just fine. As long as your SharePoint site is scalable, the application will work just fine.
How are customer service and technical support?
The technical support from Microsoft is very good. We have never had any issues with them.
How was the initial setup?
From a user's perspective, it was simple. Microsoft is user-friendly and is always simple to use.
The setup time is very quick. I don't remember exactly, but I would say it took maybe even less than five minutes.
What about the implementation team?
We do everything. Sometimes it requires maintenance and when it does, we do it.
What's my experience with pricing, setup cost, and licensing?
SharePoint is included in your Office 365 package, you don't have to buy anything extra. There is no extra license required. Typically, many customers already have the Office 365 license in place so it's just a matter of leveraging Sharepoint Online.
What other advice do I have?
SharePoint Designer is just a tool. As there are a lot of key factors, I would recommend using SharePoint Designer online for internal collaboration platforms. SharePoint is not only a document management system, but it also handles content management systems, workflow automation, process automation, and more.
SharePoint Online is a product that is included in the Microsoft Office 365 package, it is not part of Microsoft Azure. Office 365 and Microsoft 365 is a separate product altogether. People do use SharePoint Designer within the SharePoint 2016 and 2019 on-premise versions, but I see a lot of customers moving to the cloud, so they use SharePoint Online.
I would rate it a nine out of ten.
Which deployment model are you using for this solution?