SharePoint Review

SharePoint 2007 (MOSS) - Decent product, poor support


What is most valuable?

The best feature that I found for SharePoint was having a main point of contact for everyone involved. Whether it be for the entire company or it for a specific department, this has made it easy to create a common place.

How has it helped my organization?

When I took over SharePoint 2007, it was fairly basic in its execution. It had sections for the various departments, but it wasn't common for users to actually use it. I ended up creating various lists and libraries to begin pulling processes into the system. It was fairly shoe horned, but it did the job.

In addition to this, without the use of an extension, I began using SharePoint to do more collaborative tasks and projects. There are extensions for SharePoint to increase its functionality, but using task management, was able to create sites and manage projects in that way.

What needs improvement?

SharePoint is extremely bare bones when purchased. To really bring it into a functional state, it will require decent configuration and extensions for what you need. It comes with the basics like site creation, lists, libraries, and things of this nature. However, if you need more functionality, you will need to either go to Microsoft for those additional functionalities or to a 3rd party that provides it. This is where the cost for SharePoint balloons.

Depending on the version, there are server requirements so if you're not up-to-date on software, this will also increase the price of the service. For the functionality you get at this price point, it leaves a lot to be desired.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

Sharepoint was deployed prior to me coming on-board so I'm not familiar with it.

What do I think about the stability of the solution?

For the most part, SharePoint was stable based upon the set up that we have. When installing the R2 update, it did end up creating issues with the .NET code and eliminated some of the extensions. For example, the Excel extension that is used to view Excel spreadsheets within SharePoint was either damaged or deleted. This has caused issues with exporting to and from SharePoint and hasn't been corrected.

What do I think about the scalability of the solution?

SharePoint is tied to Microsoft's CAL pricing model so depending on your agreement, can be in line or balloon the cost. This is primarily for an on-site solution. If you're using the cloud solution, then it's still on a per user basis, but may/may not be a better fit. Our company didn't have any issues with scaling within the existing software version, however, if we were to upgrade to newer version, it would require a sizable investment.

How are customer service and technical support?

Customer Service:

Microsoft doesn't offer support for SharePoint unless you purchase the option. There are also 3rd party solutions for this. Support for SharePoint is minimal at best on its own. You will need support so your best bet is to purchase some type of support package through the vendor you purchase it from.

Technical Support:

See the customer service section above.

Which solution did I use previously and why did I switch?

N/A. SharePoint was the original solution.

How was the initial setup?

I wasn't with the company during the procurement and deployment phases.

What about the implementation team?

Our solution was done in-house.

What was our ROI?

Unknown.

What's my experience with pricing, setup cost, and licensing?

This will vary greatly depending on your CAL agreement with Microsoft and what vendor you purchase options from.

What other advice do I have?

SharePoint is a good solution and is very flexible if you're willing to invest the time and money into it. It requires full buy-in from various departments within a company and will require heavy configuration to get it to where it typically needs to be for your needs. I personally wouldn't go with SharePoint again as it doesn't fit my needs and is currently being used, but in very limited fashion.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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3 Comments

author avatarit_user157695 (SuccessFactors Solutions Consultant at a tech services company with 501-1,000 employees)
Consultant

Have you looked at the newer cloud versions of Sharepoint? May be a good time to switch and take advantage.

author avatarit_user183822 (Project Manager with 501-1,000 employees)
Vendor

Hey Jonathan,

I did that when I was looking into upgrade solutions. However, I ended up going with Workfront (formerly AtTask) for better work management and project management tracking. SharePoint is a good tool and I have used the cloud solution, but the amount of investment to configure the way I wanted it to work wasn't worth the ROI it would have provided.

author avatarit_user143376 (Consultant with 201-500 employees)
Vendor

This thread sums up the essence of SharePoint for me. If you have a common process or use case in mind then it may need a lot of work to get what you want compared to existing products. If you have unique requirements or systems to interface with, then you are on the right platform.