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SharePoint Review
Integration with Outlook could be more stable, but MS Dynamics integration is a key feature.


Valuable Features

  • Office integration
  • Collaboration
  • Discussions
  • Shared documents
  • MS Dynamics integration
  • Tasks
  • Schedule project integration
  • Subscriptions

Improvements to My Organization

It's allowed automatic distribution of technical updates to shop floor technicians in the FABs.

Room for Improvement

  • Cloud and Office 365 integration with Outlook could be more stable, and an external company collaborator’s connections can be iffy.
  • Custom site provisioning and management
  • Migration from On-Premise to the Cloud has no automation tools to help in migrating the enterprise content, and so this requires throttling the bandwidth to guard against attack.
  • New application models are too complex - in Office365 you are sharing the whole SP farm with all Microsoft customers in a region so fixes take too long.
  • Deploying apps in some cases have limitations because you have no access to the admin console.

Use of Solution

I've been using SharePoint since its initial release, including Office365, On-Line 2013, and On-Premise 2013. In total, it's been 15 years, and I was involved in the initial SharePoint Pilot test.

Deployment Issues

Getting customers to see it as the de facto repository for collaboration data takes serious investment in training and executive backing. Upgrades and migration are challenging.

Stability Issues

Occasional Office365 SharePoint outages have been noted.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's poor, and if you want Microsoft support on SharePoint you have to hire Microsoft Consulting Services.

Technical Support:

It's poor, and if you want Microsoft support on SharePoint you have to hire Microsoft Consulting Services.

Previous Solutions

We used various methods to achieve the same results shared folders and third party document management solutions, e.g. Documentum.

Initial Setup

It's complex because you must spend significant time determining roles and train accordingly, or else it becomes an unstructured dumping ground for everyone’s files.

Implementation Team

I've done it both ways, and Microsoft Consulting Services is well equipped to properly implement SharePoint.

ROI

It's very high, I can't disclose exact figures, but it's a seven-figure number.

Pricing, Setup Cost and Licensing

Use enterprise pricing as a part of Office 365.

Other Solutions Considered

No other options were evaluated.

Other Advice

Budget enough design and training dollars to seed your enterprise with certified electronic workers that can provide thought leadership, mentoring and set standards for use.

Disclosure: My company has a business relationship with this vendor other than being a customer: Microsoft partners

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