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SharePoint Review
Integration with Outlook could be more stable, but MS Dynamics integration is a key feature.


Valuable Features:

  • Office integration
  • Collaboration
  • Discussions
  • Shared documents
  • MS Dynamics integration
  • Tasks
  • Schedule project integration
  • Subscriptions

Improvements to My Organization:

It's allowed automatic distribution of technical updates to shop floor technicians in the FABs.

Room for Improvement:

  • Cloud and Office 365 integration with Outlook could be more stable, and an external company collaborator’s connections can be iffy.
  • Custom site provisioning and management
  • Migration from On-Premise to the Cloud has no automation tools to help in migrating the enterprise content, and so this requires throttling the bandwidth to guard against attack.
  • New application models are too complex - in Office365 you are sharing the whole SP farm with all Microsoft customers in a region so fixes take too long.
  • Deploying apps in some cases have limitations because you have no access to the admin console.

Use of Solution:

I've been using SharePoint since its initial release, including Office365, On-Line 2013, and On-Premise 2013. In total, it's been 15 years, and I was involved in the initial SharePoint Pilot test.

Deployment Issues:

Getting customers to see it as the de facto repository for collaboration data takes serious investment in training and executive backing. Upgrades and migration are challenging.

Stability Issues:

Occasional Office365 SharePoint outages have been noted.

Scalability Issues:

No issues encountered.

Customer Service:

It's poor, and if you want Microsoft support on SharePoint you have to hire Microsoft Consulting Services.

Technical Support:

It's poor, and if you want Microsoft support on SharePoint you have to hire Microsoft Consulting Services.

Previous Solutions:

We used various methods to achieve the same results shared folders and third party document management solutions, e.g. Documentum.

Initial Setup:

It's complex because you must spend significant time determining roles and train accordingly, or else it becomes an unstructured dumping ground for everyone’s files.

Implementation Team:

I've done it both ways, and Microsoft Consulting Services is well equipped to properly implement SharePoint.

ROI:

It's very high, I can't disclose exact figures, but it's a seven-figure number.

Cost and Licensing Advice:

Use enterprise pricing as a part of Office 365.

Other Solutions Considered:

No other options were evaluated.

Other Advice:

Budget enough design and training dollars to seed your enterprise with certified electronic workers that can provide thought leadership, mentoring and set standards for use.

Disclosure: My company has a business relationship with this vendor other than being a customer: Microsoft partners

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