What is most valuable?
Documentation management is the most valuable feature for me. As a technical writer, the ability to add, edit, manage and move documents is a daily task and SharePoint allows me to do that effectively.
The search function is imperative in this product and used frequently to locate and update information for our global and diverse teams.
How has it helped my organization?
SharePoint has allowed our organization to effectively share important information across lines of business globally. I am able to deliver effective information to all of our internal orgs immediately and can receive feedback for updates in real time.
What needs improvement?
I’ve personally experienced some difficulties in creating new pages, as this tool isn’t a web designer’s dream. Providing a list of existing pages that are named the same or similar to the new pages one might create would be helpful. Being able to toggle into those pages without exiting your original page would also be beneficial. I’ve also noticed limitations with copying and pasting fonts and images.
For how long have I used the solution?
I have used it for seven months.
What do I think about the stability of the solution?
I did not encounter any stability issues.
What do I think about the scalability of the solution?
I did not encounter any scalability issues.
Which solution did I use previously and why did I switch?
Our company has used other solutions to meet various needs. We are still in the process of converting into using SharePoint for our knowledge base, etc.
Which other solutions did I evaluate?
Before choosing this product, I also evaluated Confluence and ZenDesk.
What other advice do I have?
Create a structure for organizational pages from the beginning and document that for anyone who wants to create new pages/structures within it. One confusing thing I see often are existing pages that are “named” the same as ones that I need to create, and the existing page doesn’t have any of the information I’m trying to share.