What is most valuable?
Among the most useful features I like are: the site permissions (distributed governance model), the social enterprise features (micro blogs, activity feeds, community sites, Following, Likes and Reputations), app store, search and query, external data access, security, site management and site customizations.
How has it helped my organization?
It's been a process-improvement catalyst in the sense that it enabled and empowered real-time collaboration and dashboard tracking of business intelligence reports and performance analytics. It's certainly reduced the number of hours needed to create, update and maintain worksheets and forms hosted on legacy systems, databases and it also reduced overhead on obsolete file repositories.
What needs improvement?
Well, for SharePoint Online, the add-on features which are free tend to expire within a month or earlier. It would be great if these free add-on features would last longer or last permanently.
For how long have I used the solution?
I have been using SharePoint since 2012.
What was my experience with deployment of the solution?
We have not encountered any deployment issues, fortunately.
What do I think about the stability of the solution?
We have not encountered any stability issues.
What do I think about the scalability of the solution?
We have not encountered any scalability issues.
How are customer service and technical support?
The customer service I would rate a 3.5 out of 5 (5 being highest); responsive, timely, proactive. Technical Support
The tech support I would rate a 3.5 out of 5 (5 being highest); responsive, strategic, proactive and precise.
Which solution did I use previously and why did I switch?
We used an open-source CMS (Joomla-based) and due to the limitations, we switched to SharePoint.
How was the initial setup?
Very straightforward setup and not that complex.
What about the implementation team?
We used our in-house support team to deliver the implementation.
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
Do your due diligence first and conduct an in-depth discovery session with stakeholders prior to designing your solution that uses SharePoint as a platform
Which other solutions did I evaluate?
We evaluated Alfresco and Confluence, and then decided on SharePoint.
What other advice do I have?
Ease of use, ease of setup, ease of administration, ease of configuration, ease of customization... what's not to like? SharePoint's got exactly what you need. Just don't expect too many frills, bells, whistles in terms of UI, but even then, it gets the job done.