SharePoint Review

It facilitates collaboration and provides the ability to create custom workflows. Extending its functionality is painful.

What is most valuable?

  • Documents storage
  • Collaboration features (lists, discussion boards)
  • Surveys
  • .NET extensibility
  • Workflows

Mostly, because it facilitates collaboration and the ability to create custom workflows.

How has it helped my organization?

For the past few years, we've been mapping some of our manual procedures into SharePoint, through the use of lists, workflows, centralized documents, etc. This has allowed our organization to start moving away from manual and non-standard practices, to more repeatable procedures.

What needs improvement?

Flexibility and extensibility, above everything, could be improved. Extending the functionality of SharePoint is painful, at the bare minimum. Complex .NET coding, testing, debugging is necessary to extend the native functionalities. Even with the new "apps" concept in SharePoint 2013, the difficulties in expanding it are present.

For how long have I used the solution?

I’ve been using SharePoint for the last three years.

What do I think about the stability of the solution?

We have had difficulty with stability. The configuration and administration of SharePoint is complex. This resulted in incidents when changes to other products were made, like Active Directory or Exchange. Time consuming maintenance tasks are necessary, otherwise your SharePoint instance will become unstable.

What do I think about the scalability of the solution?

We have had scalability issues. I cannot speak about horizontal scalability, but the mapping of environments (Dev, QA, Production) is difficult. There's no logical segmentation that allows the creation of several environments to facilitate development and testing tasks. Additional instances of SharePoint are necessary.

How are customer service and technical support?

Support is deficient. We depend on local vendors to get access to support and most of the issues we presented took more time to resolve that we wanted. It is not a platform for running business-critical applications.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

Initial setup was complex. The multi-step installation process is complex and has too many dependencies on other Microsoft products, such as Exchange and SQL Server.

What's my experience with pricing, setup cost, and licensing?

I cannot speak about this as our product comes in an MSDN package.

Which other solutions did I evaluate?

Unfortunately there were no alternatives; I didn't choose this product.

What other advice do I have?

Look for other options from different providers.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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