SharePoint Review

Helpful with document storage and indexing


What is our primary use case?

I use this solution for storing documents. It is a single sign-on with the identity system and so it will sign me on and I will upload, download some document, and share it with my colleagues at work.

How has it helped my organization?

It has helped us with storing all the documents, which means that people are not going to intervene. There is a way of extracting knowledge within documentation and tracking it. There are knowledge assets for where documentation is stored, indexed, and searchable through SharePoint. I think this represents the collective knowledge, which is highly valuable.

What needs improvement?

Search can be improved a lot because we are always trying to compare it with Google Search. Beyond that, it would be helpful to tag the documents.

What do I think about the stability of the solution?

It is stable.

How was the initial setup?

I was not personally involved with the setup. My IT team did this.

What other advice do I have?

When I am choosing a product, I think of the quality of service, economy of sale, licensing, implementation, the skill set of documentation, SaaS availability, and skill set. These are the constellations in mind when I'm choosing a product.

I think SharePoint can definitely look at taking it to the next level of customer experience. It's not about how jazzy it looks and so on but it's more of how intuitive it is and how it can basically enable a user-friendly experience. When downloading a document, ask yourself how can you enable it? How can you enable some kind of a decision tree, and how can you have some kind of a bot in there which can do some assistance for the customer who was supposedly struggling to find the document, or is not able to find what to search. The bot can intervene and help the user with some alternate keywords and to clearly define what the user is looking for. Those kinds of things should be the next addition to SharePoint.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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