Shopify Review

​The user friendliness in implementing a website with eCommerce functionality is good.

What is most valuable?

The user friendliness in implementing a website with eCommerce functionality including both shopping cart and merchant services working within five minutes. Affordable and painless to have almost immediate implementation.

How has it helped my organization?

As a management consultant, my role is to recommend solutions that supersede my preferences with the intent to serve my clients best. This tool objectively addresses most eCommerce business needs and with their app store and developers can even support customized functionality.

What needs improvement?

The formatting within the user interface has its limitations. Navigating those without coding knowledge (which is the type of user the tool is designed for) can be frustrating for some.

For how long have I used the solution?

I've used it for four years.

What was my experience with deployment of the solution?

It's one of the easiest tools to deploy and get up and running.

What do I think about the stability of the solution?

In earlier years, the solution would have down times but I would say in the past year, maybe it's once or twice a year with a way to check status real time and issues fixed typically within an hour or less.

What do I think about the scalability of the solution?

The solution includes unlimited bandwidth.

How are customer service and technical support?

Customer Service:

Excellent. 24/7 support accessible by phone, chat or email and consistently helpful.

Technical Support:

Excellent. 24/7 support accessible by phone, chat or email and consistently helpful.

Which solution did I use previously and why did I switch?

I have not used a different solution. Many hours were spent researching and assessing my options before I began using and learning the intricacies of Shopify.

How was the initial setup?

Getting a website live was pretty straightforward and their customer support documentation outlining steps for things like migrating your domain is well scripted.

What about the implementation team?

I implemented the tool myself.

What's my experience with pricing, setup cost, and licensing?

Set-up cost - $0. Plans are $29/month to $79/month unless you get the big one. They have transaction fees varying by plan, but roughly at 2.8% or less. Any additional costs would come from apps available for additional functionality. These apps are quite affordable and can provide a lot of value for the cost if you do your homework first.

Which other solutions did I evaluate?

  • GoDaddy
  • Volusion
  • BigCommerce
  • WordPress/WooCommerce

What other advice do I have?

Unless your needs are quite complex, this is the most affordable and immediate solution to taking your online business live without developer help.

With any business, if you take the time to understand the difference between what you need to have and what you want to have, it will help you make better decisions serving your short and long-term goals while balancing cash-flow.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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