ShoreTel Mobility Review

ShoreTel is an excellent resource for call tracking

Valuable Features:

Tracking call locations - where are we calling most and least. Helps Sales target areas we need more presence in.

Improvements to My Organization:

Sales targets locations not being called - getting us in areas we're not in yet or not enough.

Use of Solution:

Several years

Deployment Issues:

ShoreTel works great - no issues at all

Stability Issues:


Scalability Issues:


Customer Service:

They are quick to respond - Customer Service is always available when needed.

Previous Solutions:


Implementation Team:

Vendor team - they did a great job explaining all the ins and outs of the system.


I'd say the return on investment has been pretty solid. The traceability is a business grower for us.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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