ShoreTel Sky Review

Easy management with many options

Valuable Features

The Portal administrator tool is very easy to navigate and understand; this has to be my favorite feature. As far as functionality, the mobility, softphone, and deskphone options allow anyone to stay connected from any device. If I don't want to use my desk phone, I can pull up the mobility app on my iPad, Galaxy Note, or the softphone on my tablet.

Improvements to My Organization

We now have many more remote workers than we have ever had. This allows us to farm many markets for talent, otherwise unavailable to us.

Use of Solution

2 1/2 years

Deployment Issues

No issues with deployment at all.

Stability Issues

There have been a few hiccups in the system as ShoreTel upgrades their infrastructure, but these are far and few between.

Scalability Issues


Customer Service and Technical Support

Customer Service:

9 out of 10

Technical Support:

9 out of 10

Previous Solutions

We had an internal PBX. After hurricane Ike took us out for 10 days, we made the switch. It was one of the best decisions we made.

Initial Setup

The initial setup was fantastic. We were guided every step of the way.

Implementation Team

We implemented this ourselves, with ShoreTel's assistance.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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