ShoreTel Sky Review

Easy management with many options


What is most valuable?

The Portal administrator tool is very easy to navigate and understand; this has to be my favorite feature. As far as functionality, the mobility, softphone, and deskphone options allow anyone to stay connected from any device. If I don't want to use my desk phone, I can pull up the mobility app on my iPad, Galaxy Note, or the softphone on my tablet.

How has it helped my organization?

We now have many more remote workers than we have ever had. This allows us to farm many markets for talent, otherwise unavailable to us.

For how long have I used the solution?

2 1/2 years

What was my experience with deployment of the solution?

No issues with deployment at all.

What do I think about the stability of the solution?

There have been a few hiccups in the system as ShoreTel upgrades their infrastructure, but these are far and few between.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

9 out of 10

Technical Support:

9 out of 10

Which solution did I use previously and why did I switch?

We had an internal PBX. After hurricane Ike took us out for 10 days, we made the switch. It was one of the best decisions we made.

How was the initial setup?

The initial setup was fantastic. We were guided every step of the way.

What about the implementation team?

We implemented this ourselves, with ShoreTel's assistance.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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