ShoreTel Sky Review

The portal is very good, but could use more function and streamline, especially in the call flow section.


Valuable Features

Using Shortel sky has been great for our company. We have a normal to high employee turn over rate, especially in our sales dept. And having access to the shortel sky portal has made this simple for IT to make the changes.

Improvements to My Organization

Every time we hire a new employee, we can have them up and running in a matter of minutes with no outside help.

Room for Improvement

The portal is very good, but could use more function and streamline, especially in the call flow section.

Use of Solution

2+ years

Deployment Issues

Very little, we were changing over from an analog line.

Stability Issues

Yes, but not due to Shortel, it had to do with our internet provider. I think we are in the clear now.

Scalability Issues

Very little, call flow has some difficulties but nothing we cant manage.

Customer Service and Technical Support

Customer Service:

8, they are very helpful, but can take 24 hours to respond. I would like a 2-4 hours response time.

Technical Support:

Very good, although not much was needed.

Previous Solutions

We were on an old system before, it was junk and took a specialist to make changes.

Initial Setup

Straightforward.

Implementation Team

We dealt with Shortel sky and our in house IT.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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