ShoreTel Sky Review

The portal is very good, but could use more function and streamline, especially in the call flow section.


What is most valuable?

Using Shortel sky has been great for our company. We have a normal to high employee turn over rate, especially in our sales dept. And having access to the shortel sky portal has made this simple for IT to make the changes.

How has it helped my organization?

Every time we hire a new employee, we can have them up and running in a matter of minutes with no outside help.

What needs improvement?

The portal is very good, but could use more function and streamline, especially in the call flow section.

For how long have I used the solution?

2+ years

What was my experience with deployment of the solution?

Very little, we were changing over from an analog line.

What do I think about the stability of the solution?

Yes, but not due to Shortel, it had to do with our internet provider. I think we are in the clear now.

What do I think about the scalability of the solution?

Very little, call flow has some difficulties but nothing we cant manage.

How are customer service and technical support?

Customer Service:

8, they are very helpful, but can take 24 hours to respond. I would like a 2-4 hours response time.

Technical Support:

Very good, although not much was needed.

Which solution did I use previously and why did I switch?

We were on an old system before, it was junk and took a specialist to make changes.

How was the initial setup?

Straightforward.

What about the implementation team?

We dealt with Shortel sky and our in house IT.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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