ShoreTel Sky Review

The Service Portal is useful feature, but there are occasional outages.

What is most valuable?

Phone Assistant is very useful, as is the Service Portal.

What needs improvement?

Occasional outages, but they're usually resolved very quickly.

How are customer service and technical support?

Customer Service:

Customer service is generally responsive and courteous.

Technical Support:

Technical support folks are generally knowledgeable and helpful.

Which solution did I use previously and why did I switch?

We moved to VoIP a little over five years ago, after having a traditional POTS system, and it was a great improvement in terms of capability and service.

How was the initial setup?

I was not part of the initial set-up, so I can't speak to that.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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