ShoreTel Sky Review

The Service Portal is useful feature, but there are occasional outages.

Valuable Features

Phone Assistant is very useful, as is the Service Portal.

Room for Improvement

Occasional outages, but they're usually resolved very quickly.

Customer Service and Technical Support

Customer Service:

Customer service is generally responsive and courteous.

Technical Support:

Technical support folks are generally knowledgeable and helpful.

Previous Solutions

We moved to VoIP a little over five years ago, after having a traditional POTS system, and it was a great improvement in terms of capability and service.

Initial Setup

I was not part of the initial set-up, so I can't speak to that.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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