What is most valuable?
How has it helped my organization?
Reorganized the workflow for purchase invoice.
What needs improvement?
My customer uses version 6, I haven't seen the new one. If it hasn't yet been upgraded in the new version, I feel that the interface can be improved to be more windows like.
For how long have I used the solution?
What was my experience with deployment of the solution?
We didn't have any deployment issues.
What do I think about the stability of the solution?
While version 5 has problems on the server, version 6 looks much more stable.
What do I think about the scalability of the solution?
My customer has 25 users licenses, and in this range we haven't seen any scalability issues.
How are customer service and technical support?
Customer Service: 5/10. The supplier is slow to answer but now it's better with a self employed consultant.Technical Support: 7/10 (from supplier)
Which solution did I use previously and why did I switch?
I haven't used any alternative solutions besides for a solution which we developed by one of my old customers.
How was the initial setup?
We didn't experience any issues with the initial setup, it was easy.
What about the implementation team?
I was brought in after part of the implementation was already done. I worked on other document types.
What other advice do I have?
It's easy to use but I recommend you evaluate other product as well. Currently, my customer is evaluating Arxivar.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Apr 29 2014