What is our primary use case?
We are working to help our customers with manufacturing use cases from areas such as the automotive sector, mechanical engineering, production, and OEMs. Most of the time, it is end-to-end processes.
Our specialty is supply chain management on operational manufacturing, and in this environment, we usually use Signavio to model end-to-end processes.
How has it helped my organization?
I would rate the ease of use for this solution at five stars. The customers are more open to actually work with the product and in the product landscape because it's so easy to use compared to other products, where changes and remarks are very intransparent. This is a big advantage to Signavio.
We worked together with Signavio for a customer and six months ago they had nothing. That was a complete greenfield approach. I would say from March this year up to November they began with zero users to now it's a complete 180-degree change. They started from nothing and now everybody's using Signavio, communicating and collaborating and modeling their processes.
With regard to the solution’s integration of process modeling, mining, and automation, we usually get started from a maturity-level point of view. We've got our own framework to independently assess different customers process landscapes, and this is firstly done by our maturity level questionnaire, then intense interviews and workshops, and by having a thorough look at the data documents. It's pretty much hands-on and a lot of talking.
This solution enables us to carry out the entire process-improvement lifecycle in a unified hub, otherwise, we wouldn't use it.
I think that this solution gives our users everything they need in terms of functionality. In my opinion, it's customizable enough that you can realize your own ideas, but it's also standard enough that you don't have to make too many changes.
What is most valuable?
The usability of Signavio is at a very high level.
The Collaboration Hub, which helps us in terms of being able to communicate with our customers, brings everybody into the tool and close to the process, allowing them to comment and to implement their own processes. That is very important for us because that makes the process-based change really successful for the customer.
Signavio one hundred percent underlines the mind change that is required to implement a successful process landscape.
What needs improvement?
We very often face situations where Signavio comes to its limits. One of the most important points in Signavio that would be a great change would be the management of variants of the process. This is very unhandy at the moment and what would bring a benefit to Signavio, as well as to the customer, is an even closer integration of the collaboration tools. These are the process manager, workflow accelerator, and process intelligence.
For how long have I used the solution?
We are using the process manager and the Collaboration Hub.
This is a solution that we deploy for our customers.
What do I think about the stability of the solution?
I have no worries with respect to stability.
What do I think about the scalability of the solution?
It's always a little work to scale this type of solution. When you start with, for example, two modelers and a handful of collaboration app users, it's very easy to handle. If you scale, you have to think of different aspects like user management or rights and so on. That said, we have had no problem with scalability.
We've implemented Signavio for companies with about one thousand employees. We have also implemented Signavio for a company with fifteen thousand employees and the scaling never was a problem.
How are customer service and technical support?
I had a situation last year on the 24th of December, which is Christmas Eve in Germany. Usually nobody is working. I had a problem with my workspace and I rang up the support line. One hour later, everything was absolutely fine. That was really the best customer service impression I've ever had.
Which solution did I use previously and why did I switch?
I personally found out about Signavio about seven years ago and just followed the company, their internal roadmap, and the development. I liked what I saw because they kept the pace over the last six, seven years.
But in general I had worked and I'm still working with different solutions. It's most important that we can work with the tools the customer requires.
How was the initial setup?
From the technical point of view, it's very simple because as soon as you use a cloud solution, you don't have to worry about anything.
From the hands-on and from the working point of view, it might be a little bit difficult if you have never worked with BPMN. However, as soon as you get into it and based on the help Signavio or the tool provides, as soon as you start to work in it, it is pretty straightforward. If you're a motivated user it might take one to two weeks and then you are fully functional in Signavio.
What was our ROI?
We just finished a proof of concept with an automotive supplier in Germany where we completed a very rough analysis of about two weeks. We tried, based on the process intelligence approach, to improve the procure to pay process. For example, in this process we identified a quarterly potentially for savings of about €70,000 ($77,000 USD). That's definitely a saving.
We also have a customer that started from a blank sheet of paper and now they have an entirely functioning process landscape. This is intangible and not really a money-wise benefit, but they gained a thousand people in the process landscape during half a year. That's amazing.
Which other solutions did I evaluate?
To get a more objective view, we did a study last year. This was an internal study where we compared seventy BPMN tools and in the end, there were four or five tools, depending on the use case, that we put on our internal chart list.
Signavio was one of them. Depending on the use case, there might be one or two tools that we also would recommend to a customer. From an overall point of view, Signavio just had the best evaluation based on our survey. When it comes to high-end tool functionalities, they are very close to each other. However, with Signavio, it was also the support, the service, and the prospective. They are really trying to build some good features into the tool over the next one or two years. I'm very sure that they will outperform even the other vendors on our shortlist.
What other advice do I have?
Our clients are not currently using the process intelligence functionality because of a lack of quality data. However, some are starting to implement SAP this year and based on this implementation and the gathered data, there will be definitely a process intelligence or process mining approach. This will happen in the next two to three years.
From our internal BPMN survey of over seventy tools, I feel that Signavio is still a very good choice. That said, there is always room for improvement.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?