What is our primary use case?
We have created a process house in our company and are defining thirteen end-to-end processes. We created process teams to create the end-to-end processes and we define process owners for each of these. After this, we meet for support workshops to build level three processes in Signavio and link them to each other. We also create end-to-end-to-end processes, because sometimes business processes jump from one end-to-end process to the next, to the next, and then back to the first.
This solution is also used to define the communication between the different departments and erase silo thinking. We publish processes in our intranet and we use the Collaboration Hub that every employee has access to. Each person can use it as a Help Tool to find out the right way that things should be done, who they need to speak with, and who they can get information from.
How has it helped my organization?
Signavio has helped us bring transparency to the processes within our company. We can get feedback on processes, and importantly, we get people to talk about them. Before this, they just thought in silos. Now, people think about what happens before and after their process and consider who else cares when something is changed.
With respect to improving our employees' functions, we do have processes where we have to collaborate with externals. This solution allows us to define processes and let the externals know what they should do with them. It makes it simpler to tell them what we expect, in terms of service. The only problem right now is that we have to print out the process and send it to them. We could give them our comment links, but we don't really want to do this. If Signavio would create something like an external collaboration tool then it would definitely help us to communicate with externals about our processes in terms of what we need and what we expect from them.
We don't use the process mining functionality yet. I intend to use it in a few years, maybe in a few months, depending on how quick we are. Currently, we are at a very early stage of process management in our company. We first have to define our processes and understand how we currently work before we can think about process mining. It makes sense to know what to do before automation, and definitely, process mining and RPA are really interesting topics and relevant for the future.
This solution does not yet help us with improving the process lifecycle. We are searching for a workflow tool at the moment and I know there's a workflow solution from Signavio but this doesn't fit currently to us. We need integration with a document management system and this not part of the Signavio solution. An option for document management would really help us because a lot of processes within our company are based on documents and document flows. As it is now, it's more valuable for us to find a document management solution with workflow integration, compare to using the workflow tool in Signavio with just the Windows Explorer.
In terms of creating a process-centric mindset within the organization, it has helped for some parts. We are still working on this and it is one of our biggest tasks within the next year to get everything online for the digital transformation. We still have some old school people in our company who would rather see this take place in twenty years, but our priority is to adapt in order to stay competitive.
What is most valuable?
The most valuable feature is the editor and its ease of use. I do a lot of live editing in meetings and I do workshops with the people. As they tell me things about a process and I am doing live modeling, they sometimes say it is like magic. When people are looking at it, they can make comments about changes that need to be made. This is really valuable because when a process is not documented, people can be talking about two different things and arguing about them without knowing what the other one means.
The ability to leave comments in the Collaboration Hub is a good and easy way for the employees to give feedback on the processes. This means that they can improve their own processes because it gives them the opportunity to look at them, and think about other ways that they can be done. They do not have to pick up the telephone and call the modelers.
What needs improvement?
Signavio Process Manager needs to have an integrated document management system to better work with processes that rely heavily on documents and document flows.
If Signavio would create something like an external collaboration tool then it would definitely help us to communicate with externals about our processes in terms of what we need and what we expect from them.
I would like to see the capability for replies to comments within the collaboration hub, as opposed to only a series of comments that may or may not be related. That would be great.
For how long have I used the solution?
We have been using this solution for less than one year.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten. However, once last year, I had to present this solution to our CEO and it wasn't working. That was not good, but it was the only time when it wasn't working.
What do I think about the scalability of the solution?
I think that this is a scalable solution.
We have about one hundred employees in our company and we have two modeling licenses. The rest of the people don't model, but they use the Collaboration Hub to give feedback.
I worked in another company before this one that was also using Signavio, and they are much larger. It worked perfectly there and they have between twenty and thirty thousand people.
How are customer service and technical support?
The Signavio technical support is always great. I have had contact with them two or three times and the problems have always been resolved within a few hours.
Which solution did I use previously and why did I switch?
When I started with this company they were using ADONIS, although it was not the current version. It was quite old and nobody supported it. I was already familiar with Signavio and I suggested that we need it, rather than continue with what they already had.
What about the implementation team?
I deployed this solution because I was familiar with it from my previous company.
What was our ROI?
Unfortunately, we have no measurable ROI yet. I think that there is some, but I couldn't present it to management at this point.
Which other solutions did I evaluate?
I had a look at ADONIS and from the first impression with a live demo, it was no as simple to model processes as Signavio, which is the main thing that I need in my workshops.
What other advice do I have?
This solution makes it easy to model and has good collaboration capabilities. For us, it is perfect. My advice to anybody who is considering this solution is to try the free, thirty-day trial and see if they like it. If so, then go with them.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?