Signavio Process Manager Review

Helps document and standardize internal processes in a centralized database


What is our primary use case?

We use this product to document our internal processes. It is as simple as that. We run it in conjunction with other internal systems — like LeanIX, which is providing information to Signavio and all other internal systems. 

How has it helped my organization?

This product has helped us to work within standards. In big companies, a good process is all about standards. It is as simple as that. Using this product makes our processes centralized and much better than documenting some things by scribbling them down on paper and distributing them.

Having processes documented with this product, you can share that in the team in an easy way. It is collaborative, so the team is able to talk about the same project in the same terms. Then they are able to drill down from a high level into details. We end up talking the same language about the topics that are relevant for us since Signavio is integrating and able to refer to other solutions. We establish standards around our internal business processes through the use of the product.

What is most valuable?

Once you are in Signavio and you understand the notational language, then it is quite easy to use. You can work up process plans very quickly and share them easily. So, say the process owner documents a process. They can then share the process with other departments in the company. Even if the other people have no clue about process management, they can easily review the process and make comments. The collaboration features are great.

The capability to integrate with other solutions can ensure we are using standards within the company. If it is like LeanIX, our architectural system that provides us the inventory of our internal systems and SAP, whenever someone is in the process referring to the CRM system, you will spell it the right way and maintain consistency. 

What needs improvement?

I think where there is always room for improvement is the capability of integration with other solutions. For example, if we develop in SAP, or we have an SAP component that serves our data models we would like to integrate that. We model our central data dimensions and components in the SAP product. As far as I know, we currently have no direct integration with that to Signavio. We have integration to LeanIX that is providing our system landscape into Signavio. If we had one piece to provide us all of our data components in a more integrated way, it would be better. 

What do I think about the stability of the solution?

I never have problems with the stability of the solution. 

What do I think about the scalability of the solution?

I know that the product definitely has scaling capabilities, but I'm not in a position to judge that first hand at this time.

What about the implementation team?

I think we did the implementation ourselves. We are working very closely with Signavio. We are also doing additional evaluations and maybe we will use more components of the suite. Since we have experience with the product and request changes to the solution, it makes sense that we work closely with them.

What other advice do I have?

I trust that the adoption of the solution by our team and organization will grow over time. Sales people can be difficult when it comes to taking something in a very structured way. Process management and process documentation are very structured. I think they would love more to have a one-pager that is illustrative. But, I see more and more that they accept the tools we are using and that they use them more now.

I know about the capabilities of Signavio. Personally, I would be interested to go toward process modeling, but then maybe I would need to make too much change to the company. Originally, I am from process consulting as a process consultant. I worked with other solutions 10 and 20 years ago. I would love to see the use of process modeling more with Signavio, but in my current professional environment that is not the perfect use case. Similarly, I would like to carry out the entire process improvement life cycle in a unified hub, but we are not yet there. I know that would be possible. When people have a background like myself or are in a similar position and are responsible for internal processes, then we could surely make it work. 

On a scale from one to ten where one is terrible and ten is great, I would rate the product as a nine. It does serve all of our needs. For sure, there is always room left to have new functional extensions or integration with SAP. Whenever we have questions or requirements we feel we are very close to the company and product strategy development.

My advice to people who are considering Signavio from our own company experience, I would simply say to give it a try. Look at our internal public process landscape, which has been hosted by Signavio. Start from there, and otherwise visit our process office. Research the components. It is fully available and we have a global process office that provides SAP internally whenever someone has any kind of need around process management.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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