Sisense Review

You can easily make decisions based on the visualizations however the ability to handle larger data sets needs work

What is most valuable?

The most valuable feature is the ability to combine multiple/disparate data sources into one and derive intelligence from them. Also, the ability to easily visualize the data-sets via Sisense studio is a key feature.

How has it helped my organization?

The client we have deployed this for is now able to easily make decisions based on the visualizations from this BI solution. Top Executive Management is able to make decisions without necessarily relying on reports from the mid-level management. This has greatly improved the ability to make decisions based on trends from the past by making projections to the future.

What needs improvement?

The ability to handle larger data sets, tables in the hundreds of millions of rows range.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No, the process for deployment was straightforward especially with the older version V4. However, IMO, the new v5 which is purely web-based has a lot of optimizations in order to be equal to or better the previous version. This has greatly hindered our upgrade to the newer version as some of the most obvious features are missing.

What do I think about the stability of the solution?

Yes. We have encountered some issues especially as far as importation of data is concerned. Sometimes the platform works great, but other times, it's a drag and users are always on our necks to speed it up.

What do I think about the scalability of the solution?

Yes, as the number of rows or volume of data has increased over the past two years, the querying time has been gradually increasing and this has impacted user productivity.

How are customer service and technical support?

Customer Service:

Satisfactory, with opportunity to improve. Some issues are speedily handled, however, others take forever to be taken care of and communication is sometimes lacking.

Technical Support:

Adequate. The team of engineers are adequately skilled to deal with whatever we throw at them.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

The initial setup was straightforward. The installation process was very clear; it was/is very clear what one needs to do for the product to work or to derive the maximum use from it. Proper documentation has helped a great deal.

What about the implementation team?

Vendor team; 9/10. They were adequately skilled to provide the solution.

Which other solutions did I evaluate?

Yes, other products such as QlikView & Tableau.

What other advice do I have?

You should have adequate SQL skills as this will come in handy. Else, prepare to have some fun slicing and dicing data.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We are also a partner. We implement their software.
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1 Comment

author avatarit_user90048 (Product Manager with 201-500 employees)
Real User

Totally agree with the review, handled Sisense in a POC in our company.
Great visualizations, intuitive setup and user friendly.
Lacks stability and data loading features as Sliding window (incremental load), not consistent in queries execution times.

In general, great prospect, not mature enough from my point of view