We found the ease of use to be our primary factor for choosing Sisense. We have a client that changes their mind often and their business is moving very quickly (what clients don't live under these conditions)? We needed to bring them a tool that could be learned and then deployed easily without a lot of technical expertise.
The other "feature" we experienced in the buying process was Sisense's response time, materials that accurately answered our questions, and great sales support - access to experts within the company when we needed them.
Improvements to My Organization:
Our client is graduating from the world of static reports to the world of dynamic business intelligence dashboards. Its a rough transition because it requires a change in behavior. People (IT people) and customers have been turning to static reports for a long time, it takes a little effort to help them understand the power of dynamic data that you can drill into but once they get it, they will never mention a custom report again!
Room for Improvement:
Sisense has made their product too easy - is that possible you might ask? For very complicated blended data from multiple sources we would like Sisense to add a "nerd mode" where we can geek out without the visual connecting of tables and data elements. Some folks on our team know data structures really well and could do the connections more efficiently through a non-visual interface.
This doesn't prevent you from doing anything. Many of the improvements I would have listed in this review have been addressed in Sisense's latest release.
Use of Solution:
The sales experience was a real differentiation for Sisense. The customer service has been awesome so far, granted we haven't had to rely on them much. We don't find this is the kind of tool that requires a lot of help because it is easy to learn and deploy.
Other Solutions Considered:
Yes we evaluated Qlik, Tableau, and Domo.
Find out what your peers are saying about Sisense, Tableau, Microsoft and others in Reporting Tools. Updated: January 2021.
456,495 professionals have used our research since 2012.