Sisense Review

Dashboards are quick and combine multiple data sources.


Valuable Features

Set-up was very simple and Sisense on-boarding made sure we were successful in meeting our business goals. The dashboards are extremely quick and can combine multiple data sources with ease.

Improvements to My Organization

Customer reporting was a manual, laborious process that now is automated. Internal KPIs are now also seen through intuitive dashboards.

Deployment Issues

Deployment started with the pre-sales team. To guarantee success, engineers were made available to connect actual data to build dashboards so our executive team could see end results to justify the buying decision.

Customer Service and Technical Support

Customer Service:

Excellent customer service both pre-sales and post.

Technical Support:

Technical support has been very responsive. If they can't answer immediately, we receive prompt email responses with the result / code to solve the problem.

Initial Setup

The initial set-up was very straightforward since Sisense sales team spent so much time with us to ensure our success.

Implementation Team

Our internal IT staff handled deployment, including an onsite server.

ROI

ROI was realized immediately by reducing manual report labor. We can also meet the needs of clients that require dashboard reporting to retain business. Our sales team have brought bigger / better prospects by offering Sisense dashboards.

Pricing, Setup Cost and Licensing

Choose the onsite solution and only license for existing business, buying additional licenses as clients demand.

Other Advice

Excellent customer service and staff dedicated to their customer's success. You get what you pay for with Sisense (in a good way).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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