What is most valuable?
Sisense's documentation and video tutorials were thorough and helpful in starting off with the basic usage of the product. Connecting data sources and creating a dashboard with a couple reports was a breeze.
Given the limited company resources, we were looking for a Business Intelligence Tool that would be fast to set up and use by everyone in the company, from Product to Sales. For the price point, this tool is on par with many other BI tools out there. I also appreciate the fact that Sisense is constantly improving on the product, adding new features and providing detailed documentation on the changes and updates.
What was my experience with deployment of the solution?
Deployment of the product on our AWS instance was fairly straightforward.
What do I think about the stability of the solution?
I did encounter an issue with the Dashboard load time to be slow considering that we had a basic dashboard with five reports and no more than 300 rows was disconcerting. But it appears the load time has improved somewhat, likely due to data caching.
What do I think about the scalability of the solution?
We haven't needed to scale.
How are customer service and technical support?
Technical support is very responsive and helpful in providing links to various solutions to problems and questions that arose from using Sisense.
Which solution did I use previously and why did I switch?
Yes, I have personally used several different solutions that were robust in features but also required continual engagement from our engineers.
How was the initial setup?
Setup was simple from a business perspective. It would be wise to have someone who has a background in DevOps to handle the schema and data connecting to start.
What about the implementation team?
Implementation was in-house.
What was our ROI?
N/A, as ROI remains to be seen. We are in the early stages of launching our product and using Sisense to its full potential so it will be at least another six months time to have a better understanding of whether the product will be helpful to the company or not.
Which other solutions did I evaluate?
Yes, we evaluated several other options but I'd rather not say which ones.
Find out what your peers are saying about Sisense, Tableau, Microsoft and others in Reporting Tools. Updated: January 2021.
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